Technical Systems Analyst

Date Posted: 01/09/2026

Hiring Organization:
Rose International

Position Number: 495364

Industry: Government

Job Title:

Technical Systems Analyst

Job Location:

Boston, MA, USA 02116

Work Model:
Hybrid (requires on-site 2-3 days a week)

Shift: 8 to 5

Employment Type:

Temporary

FT/PT:
Full-Time

Estimated Duration (In months): 13

Min Hourly Rate($): 50.00

Max Hourly Rate($): 52.00

Must Have Skills/Attributes:
Power Platform, SDLC, Service Now, System Analysis, Troubleshooting

Experience Desired:
Familiarity with the Power platform Power Apps Power Automate and Power BI (1 yr);
Familiarity with ITSM Service Now (1 yr)

C2C is not available

Only qualified Technical Systems Analyst candidates located in the Boston, MA area will be considered due to the position requiring an on-site presence.

• 3-5 years (or more) of relevant experience supporting or developing applications
• Advanced knowledge of troubleshooting applications, network and other technical problems
• Able to interact with end users and other teams professionally
• Excellent verbal, interpersonal and written communication and documentation skills
• Driven by a desire to provide strong customer service
• Has a teamwork mentality with the ability to both collaborate and work independently
• High level of professionalism and focus on quality
• Attention to detail with the ability to contact switch and reprioritize tasks as needed
• Ability to provide 24 hour/7 days a week on-call support when scheduled

• Familiarity with application monitoring and alerts
• Familiarity with the Power platform – Power Apps, Power Automate, and Power BI
• Familiarity with ITSM – e.g. Service Now
• Proficiency and knowledge of supporting technology within an IT operation
• Understanding of software development life cycles (SDLC)
• Familiarity with Git Hub for source control management
• Strong aptitude to learn and adapt to new technologies
• A desire to drive process improvement

This analyst will act as Tier 2 IT support responsible for supporting both homegrown and COTS/SAAS applications. They are responsible for handling incidents and requests that have been and help support administrative functions. This candidate is expected to have advanced technical knowledge and experience in providing superior customer support, including creative problem solving and hands‑on troubleshooting. The Analyst will provide support through various communications channels including phone, chat and email.

This candidate should have the ability to analyze existing systems and make proactive recommendations for improvements or alternative solutions. The candidate will use ITSM tools to review change management requests and help assess the scope of outages.

• Provide resolution for escalated service tickets in a timely manner and give high‑quality customer service, further escalating tickets as needed
• Work with end users to evaluate and solve technical problems using all tools provided, including remote access tool, SCCM, etc.
• Document end‑user interactions, including details of inquiries, complaints, comments, and actions taken during the troubleshooting process
• Maintain ticket queue to meet SLA’s and provide quick resolution to the end‑user community, including updating them when appropriate
• Help maintain documentation for owned applications and ensure others meet documentation standards

• Escalate to other teams, leadership and vendors where appropriate
• Use ITSM to evaluate ticket trends and review appropriateness of environment changes
• Help document outcomes of and facilitate meetings
• Develop, monitor, and improve application performance monitoring solutions
• Evaluate existing apps/software and/or user needs to analyze, design, recommend and implement system changes
• Respond to alerts where systems become unavailable or experience service degradation, helping administer and improve performance monitoring
• Analyze incident data to identify trends and opportunities for process improvements
• Ensure security protocols are accurately followed as they pertain to all Commonwealth business processes and adhere to all quality, organizational and…