Per Diem Studio Operations & Support Consultant

Job Description:

Reporting to the Studio Operations and Support Manager, the Studio Operations and Support Consultant provides engineering support and technical assistance to faculty and students on an array of highly specialized audio technologies, software, and equipment. They perform essential functions to maintain the correct and consistent operation of the studio facilities: inspecting equipment at start and close of operations, assisting faculty with any course and setup needs, assisting students with any technical or operational issues, providing effective tier 1 and tier 2 technical support, maintaining the established protocols for logging students in and out of facilities in order to maintain inventory and ensure proper facility usage, and following up on any issues either directly or via a ticketing system.

They also regularly create and update both user-facing and internal technical documentation as well as perform semesterly project work to implement upgrades to spaces and test hardware and software. These functions ensure classes and sessions can operate with minimal disruption. The Studio Operations and Support Consultant collaboratively oversees a group of 50 studio assistants hired through Student Employment. The 32 recording studios and suites are in operation 22 hours per day, seven days per week and serve thousands of music technology students, visiting artist events, faculty, visiting artists, faculty and chair grant recordings, events, major residencies, special programs, college service and community outreach projects.
** ESSENTIAL FUNCTIONS/

PRIMARY DUTIES AND RESPONSIBILITIES:

*** Provides in-person, on-call, and remote support for a variety of technologies, systems and services; specialized music technology equipment (audio consoles, mix controllers, monitor systems, microphones, recording equipment, audio interfaces), network audio systems, computer systems, music technology software, audio and video components, sound and projection systems, screens and displays/monitors, video and web cameras, and amplifiers* + Provides support, technical assistance, and troubleshooting for classes, student sessions, daytime recording ensembles, grant sessions, and visiting artist events in the recording studios and production suites  + Provides proactive monitoring and testing of systems and equipment.  

+ Troubleshoots unresolved technical issues  + Identifies and escalates recurring issues so they may be addressed and resolved  + Collaborates with Distributed Systems and Technical Maintenance teams to document and follow up as needed  + Advises on areas for improved service offerings
* Conducts semesterly software and hardware testing: executes test plans, documents results, updates and trains in revised technical support techniques for new installations
* Participate in project teams for implementation of various technology related projects such as room upgrades, new technology rollouts, etc.
* Provides support for events occurring in the technology facilities. Performs setup, operation, troubleshooting, and breakdown of any needed technology equipment for these events
* Maintains continuity and flow of the studio operation by ensuring that sessions start and end on time and that all proper protocols and rules pertaining to studio use are adhered to
* Monitors the status of equipment and curricular assets in all recording studios and production suites
* Supervises Studio Assistants during scheduled shifts and trains new Studio Assistants on policies, day-to-day procedures, and troubleshooting methods
* Keeps detailed records and submits reports of facility and equipment use, technical issues, and policy infractions using File Maker Pro databases and web-based administrative software
* Supervises access to student/faculty media assets and check-out equipment
* Audit and verify student submissions to a security log to monitor facilities and ensure the safety of valuable equipment
* Monitors 160 Percussion room, processes daytime requests and scheduling of percussion equipment for all divisional recording sessions
* Coordinates with the Booking Office to update and maintain an accurate…