M365 Support Engineer
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-01-13
Listing for:
TalentBurst, an Inc 5000 company
Full Time
position Listed on 2026-01-13
Job specializations:
-
IT/Tech
Cloud Computing, IT Consultant, Systems Administrator, SharePoint
Job Description & How to Apply Below
M365 Support Engineer – Boston, MA (Hybrid)
37.5 hours/week max
Final interview is in person. No exceptions.
Initial contract through 6/30/26 but this is a long term contract with 1 year extensions
Client is seeking an experienced M365 Support Engineer to join the Applications Operations Group. The candidate will play a key role in leading SharePoint migrations from network drives, Dropbox, and SharePoint 2019 to SharePoint Online and Microsoft Teams, while also providing support for Power Platform apps and maintaining enterprise-level documentation for business-critical applications.
Responsibilities- Provide support and troubleshooting for SharePoint Online and Power Platform apps (Power Apps, Power Automate, Dataverse).
- Lead migrations from Dropbox, network drives, and SharePoint 2019 to SharePoint Online and Microsoft Teams.
- Develop and maintain migration runbooks, technical documentation, and user guides.
- Collaborate with IT teams, vendors, and stakeholders to deliver scalable M365 and Power Platform solutions.
- Resolve migration, integration, and performance issues in a timely manner.
- 6+ years of experience with SharePoint On-Premises (2019) and SharePoint Online.
- Proven track record of large-scale migrations using tools like Share Gate or Microsoft Migration Tool.
- Strong knowledge of site collections, permissions, metadata, taxonomy, retention policies, and governance.
- Ability to resolve common migration challenges (permissions conflicts, metadata mapping, broken workflows).
- Expertise in configuring SharePoint Online and Power Platform security:
- Tenant/site-level permissions and role management.
- Azure AD integration for identity and access.
- Security and compliance features (DLP, sensitivity labels, retention).
- Ability to enforce governance and best practices while balancing usability.
- Hands‑on experience supporting Power Apps, Power Automate, and Dataverse solutions.
- Strong troubleshooting skills for app performance, broken flows, and connector permissions.
- Knowledge of security roles, environment strategies, and ALM (Application Lifecycle Management).
- Proficiency in Power Shell scripting and PnP provisioning for automation.
- Familiarity with Azure Dev Ops, Git, or TFS for work tracking and deployments.
- Skilled at producing Runbooks, SOPs, technical design documents, and knowledge base articles.
- Ability to clearly communicate technical guidance to IT staff, vendors, and business partners.
- Strong problem‑solving abilities, especially in migration and security.
- Excellent communication and collaboration skills with technical and business teams.
- Ability to manage multiple projects and support tickets simultaneously.
- Proactive, adaptable, and team‑oriented.
- Bachelor’s degree in computer science, Information Systems, or related field.
- Microsoft certifications: M365 Security Administrator, SharePoint Associate, or Power Platform Fundamentals.
- Experience integrating M365 with third‑party tools (Adobe Sign, Salesforce, Service Now, ArcGIS).
Job #: 26-00461
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