Director, Managed Services; life sciences

Director, Managed Services (life sciences)

This role is offered by Acunor. Your base pay will be based on your skills and experience – discuss with your recruiter to learn more.

$/yr - $/yr

Role:
Director, Managed Services (life sciences clients)

Base

Location:

Onshore (Boston preferred, but flexible)

Position type: Fulltime

Note:
Must have strong Pharma/Life sciences background

• Oversee end-to-end managed services operations for life sciences clients, ensuring SLAs and KPIs are consistently met or exceeded.
• Managed services team supports standard life sciences applications such as Veeva, Salesforce, Snowflake, Power
  
  BI, and Egnyte.
• Implement best practices for process efficiency, automation, and quality assurance.

• Lead and inspire operational teams, fostering a culture of accountability, collaboration, and innovation.
• Operational team spans US, nearshore, and offshore personnel.
• Hire, train, and mentor staff to ensure high performance and career development.

• Serve as the primary point of contact for US-based client relationships, ensuring alignment with their business objectives.
• Conduct regular business reviews with clients to assess performance, identify opportunities, and address challenges.
• Collaborate with client stakeholders to design and implement tailored managed service solutions that drive measurable outcomes.
• Act as a trusted advisor by providing insights on industry trends, regulatory changes, and best practices relevant to life sciences.
• Partner with account management and sales teams to identify growth opportunities, including upselling and cross-selling additional services.
• Ensure client satisfaction through proactive communication, issue resolution, and continuous improvement initiatives.

• Work closely with internal teams such as Operations, Finance, Sales, and Executives to ensure seamless service delivery.
• Coordinate with technology teams to implement automation, data analytics, and platform enhancements that improve client outcomes.
• Collaborate with marketing and business development teams to support client proposals, presentations, and strategic initiatives.
• Facilitate knowledge sharing and alignment across departments to drive innovation and operational excellence.

• Develop and oversee data analytics strategies to measure service performance and client outcomes.
• Utilize tools such as JIRA, Time Entry, Smart Sheets, and BI platforms to generate actionable insights and dashboards.

Director

Full-time

Consulting