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IT Support Technical Support HelpDesk/Support Systems Administrator

Service Desk Analyst: ITIL, ServiceNow & Cloud Access

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Cognizant
Full Time position
Listed on 2026-01-12
Job specializations:
  • IT/Tech
    IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
A leading technology services provider is seeking a Service Desk Support Analyst to provide first-level technical support and customer service for enterprise IT environments. The role focuses on incident management using ITIL best practices, troubleshooting issues related to Windows, Microsoft 365, and network connectivity, while ensuring excellent customer service. Candidates should have a Bachelor's degree in a relevant field and strong analytical and troubleshooting skills.

Benefits include comprehensive insurance coverage and 401(k) matching.
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