Embedded Support Technician

Join to apply for the Embedded Support Technician role at Room Ready
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$70,000.00/yr - $80,000.00/yr

• Executes positive interactions to preserve the client relationship in support of client retention.
• Develops and maintains a comprehensive understanding of new or existing customer service policies and procedures.
• Helps clients realize the full potential of products in use and act as a liaison between the client and customer service/client support specialist.
• Provides physical set-up services including but not limited to: equipment set-up; connect mixers to audio splitter/equipment for sound adjust volumes; pair frequency; perform sound checks.
• Troubleshoots AV signal path issues, VTC issues, and/or other equipment issues.
• Provides end-user instruction, guidance, and/or support in user-operation of products.
• Performs routine preventative maintenance checks and services to audiovisual systems including software/firmware updates, as needed.

• High school diploma or GED required. Bachelor’s degree in Communications or related field a plus.
• Minimum of 3 years of experience in customer service role.
• 2+ years’ experience in the AV industry in a support or installer role.
• 2+ years’ experience with video signal path and audio signal path.
• 2+ Years’ experience with wireless microphone technology.

• 3 outstanding medical plans to choose from and one plan is FREE – plus FREE Dental and Vision coverage for our employees!
• 3 weeks of paid leave
• 401k Match
• Paid Maternity Leave
• Awesome people
• Profit Sharing
• Please see our company benefits highlighted here:

We ask applicants to complete an online assessment. This quick survey is not a test, and there is no right or wrong answer. Please follow the link below and complete the survey  it will take about 7 minutes to complete a survey.

It is the policy of Room Ready to afford equal opportunity to all employees and applicants for employment without regard to age, race, religion, color, creed, ancestry, sexual orientation, sex, gender identity, national origin, marital status, veteran status, liability for military service, or any other factor prohibited by applicable federal, state or local law.

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