Systems Administrator

Overview

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

The Support Systems Administrator is responsible for installing, operating, and maintaining hardware and software for the organization''s Customer Support function. This includes maintaining existing systems, which involves installing new applications and hardware to keep the system current and working efficiently, while researching and implementing new opportunities for continuous improvement.

• Isolate, identify, and troubleshoot issues, and refer problems to management as necessary.
• Maintain, manage, and monitor all aspects of support operational systems including:
• Support Ticketing System
• Support Contact Center Application and Telephony Connections
• Live Chat modules
• Customer Knowledge Base Structure and Layout
• Additional Support tooling as the business scales
• Inform internal and external audience of any outages (incident management/communication), provide end-user technical support, and maintain the knowledge base.

• Bachelor’s degree in a related field such as information technology, management information systems, computer science, or relevant experience.
• Exceptional communication skills and ability to build rapport with coworkers.
• Experience troubleshooting, reproducing, and documenting product issues.
• Strong knowledge of Salesforce Administration (Classic and Lightning).
• Experience with Vonage Contact Center (New Voice Media) a plus.
• Experience with Workforce Management and Omni-Channel tooling a plus.
• Experience working with APIs and Data Connectors a plus.

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything they need in one place. We are a leading restaurant management platform with a cloud-based Point of Sale (POS) system, data and analytics, inventory management and payments processing for small to midsize restaurants. Thousands of restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and to serve over 36 million meals per month.

• We’ll invest in your career with internal learning and development resources and our partnership with Vista Equity Partners, offering professional development opportunities.
• We offer a robust medical and dental insurance coverage plan, tax-advantaged retirement and dependent care, transportation cost subsidies, generous parental leave, and catered lunches/meal allowances. Competitive compensation.
• We’ve created an inclusive environment where everyone can thrive, with a focus on diversity and belonging.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.