Data Center Operations Technician

About the Team/Role

Data Center Operations Technician:
Supports hardware and software installation, configuration, operation and ongoing maintenance of the computer/data center. Operates, monitors and performs basic troubleshooting of equipment, networks, and data processing/batching; assists with logging and documentation of equipment and processes. Responsibilities may also include cabling, racking and server installations.

• Monitors Authorization, Online and Web Services applications; triages and escalates issues to Manager as appropriate.
• Monitors and assists in failovers, Disaster Recovery Tests, Authorization swings, maintenances and releases as required and provide ongoing communication to both Technical Services teams and IT - Operations teams during times of outage or service impact.
• Monitors infrastructure components (e.g., networks, servers, storage, databases) to ensure availability; triages and escalates issues to Manager as appropriate
• Monitors and executes batch schedules to ensure compliance with customer SLAs; triages and escalates issues to Manager as appropriate
• Performs ITSM Management and works Operations tickets as needed, including but not limited to opening, monitoring, updating, escalating and closing incident, problem and change tickets.
• Performs all duties within the IT System Management framework (processes, standards, tools)
• Ensure communication to the IT Operations Manager regarding incidents that impact the Partner.
• Other assigned duties as required

• Technical Aptitude
• Knowledge in IT System Management processes & tools; ITIL Certification a plus
• Knowledge of Network & Data Center Operations tools including, but not limited to, Scheduling, Monitoring, Ticketing
• Excellent problem isolation, analysis and resolution skills.
• Working knowledge of ITIL process and supporting procedures.
• Able to work with people in other countries and time zones (flexibility in work hours)
• Understands implications of work and makes recommendations for solutions
• Exceptional interpersonal and customer service skills with the ability to ascertain information and maintain dialogue with multiple teams as to the status of a particular issue.
• Ability to effectively and calmly operate within a complex and changing environment.
• Well organized and has the ability to properly manage individual workload.
• Should possess a strong work ethic and a desire for a variety of challenges.

• Experience with BMC Control-M scheduler.
• Experience with FTP, SFTP, and TLS processes.
• Knowledge of Microsoft Windows Server and Linux systems.
• Knowledge of database technologies, SAN storage, and networks.
• Knowledge of Cloud Operations Model
• AI experience
• Ability to solve problems quickly in order to get systems back online for customers; ability to perform root cause analysis and develop solutions to prevent problems from recurring.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan.

Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more.

For more information, check out the "About Us" section. Pay Range: $21.00 - $28.00