Senior Desktop Support Technician

About the Company

Veson Nautical is a well-established and rapidly growing software company that delivers end-to-end logistical, operational, and analytical solutions to enhance the efficiency and effectiveness of maritime commerce.

Senior Desktop Support Technician

The Senior Desktop Support Technician will deliver advanced desktop computing support, maintain end‑user assets, and foster high levels of customer satisfaction. The role demands strong expertise in Windows and macOS operating systems, exemplary problem‑solving skills, and a history of providing exceptional IT support services.

• Provide advanced technical support for desktop computing issues, including hardware, software, and network problems, ensuring timely and effective resolution.
• Troubleshoot and resolve complex technical issues escalated from other support team members or end users.
• Support the management and maintenance of desktop computing assets, ensuring accurate inventory, timely maintenance, and secure configurations.
• Follow established standards, policies, and procedures for desktop computing support, including incident management, service request processing, and user access control.
• Document support activities, contribute to knowledge base articles, and identify opportunities to improve service quality and reduce downtimes.
• Ensure compliance with relevant laws, regulations, and industry best practices related to desktop computing and information security.
• Deploy and support Windows and macOS‑based systems, including operating system upgrades, software deployments, and security patches.
• Provide hands‑on support for mobile devices and common business systems integration.
• Partner closely with Network, Systems Administration, and Infrastructure teams to drive cohesive support across the environment, occasionally owning or assisting with infrastructure‑adjacent tasks to ensure seamless end‑user outcomes.
• Assist with project work related to desktop infrastructure improvements and technology deployments.

• 3+ years' experience in IT desktop support.
• In‑depth knowledge of Windows, macOS, and mobile operating systems, device hardware, and common business systems such as Microsoft Office, Google Workspace, Atlassian Jira, Atlassian Confluence, etc.
• Familiarity with device management and deployment systems such as Quest KACE, JAMF, Intune, Smart Deploy, etc.
• Experience with ITIL or other IT service management frameworks preferred.
• Familiarity with network fundamentals and cybersecurity best practices.
• Excellent communication skills, both written and verbal, with the ability to communicate technical information to non‑technical users.
• Strong problem‑solving abilities and attention to detail.
• Ability to work independently in a fast‑paced, global environment and manage multiple priorities.
• Candidates with industry‑standard certificates such as CompTIA A+, Network+, Security+ strongly preferred.

We are a multicultural, multi‑disciplined team dedicated to helping our clients succeed and charting innovative courses in the commercial marine industry. Our staff includes engineers, artists, sailors, teachers, brokers, bankers, traders, consultants, and customer‑service experts. We invest extensively in employee development to maintain focus and enthusiasm, bring decades of experience and technical knowledge, and uphold our commitment to client satisfaction worldwide.