Sr. Analyst, Desktop Support

Company Overview Founded in 1989, Pan Agora (Greek for across marketplace) Asset Management is a premier provider of investment solutions spanning most major asset classes and risk ranges.  We seek to provide investment solutions using sophisticated quantitative techniques that incorporate fundamental insights and vast amounts of market information.  While Pan Agora’s investment strategies are highly systematic in nature, the processes deployed within these strategies are built and overseen by talented professionals with significant and diverse investment experience.  

Innovative research plays a central role in our investment philosophy and process, and is an essential component of our firm’s ability to deliver attractive investment solutions.  Investment teams are organized into an Equity Strategies group and a Multi Asset Strategies group.
Most investment team members are engaged in original research using fundamental intuition, market intelligence, modern finance and scientific methods.

We are committed to providing clients with reliable investment processes, consistent performance, transparency, and access to our investment resources. Our client base is comprised of institutional investors across the globe, including public & private retirement funds, sovereign wealth funds, endowments & foundations, and sub-advisory mandates.

The Sr. Analyst is a highly experienced IT professional responsible for supporting the firm's IT  infrastructure and providing leadership and oversight to the end user support team. This includes  coordinating the support effort for the user community as well as designing, implementing, and  maintaining systems and networks, as well as troubleshooting and resolving technical issues. The  Desktop Supervisor will also work with other IT team members to develop and implement security  policies and procedures.
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* ESSENTIAL FUNCTIONS:

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* • Provide leadership and direction to other Systems Analysts on user requests and end user  related projects  
• Establish policies and procedures for the desktop team to ensure that support related issues  are properly prioritized and responded to effectively  
• Provide technical support to users  
• Design, implement, and maintain the firm's IT platforms, including endpoints, servers, networks,  and security  
• Troubleshoot and resolve technical issues  
• Develop and implement security policies and procedures  
• Work with other IT team members to ensure the smooth operation of the firm's IT initiatives  
• Stay up to date on the latest IT trends and technologies  
• Document IT systems and procedures  
• After-hours 7/24 support rotation for systems/network related issues
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* QUALIFICATIONS:

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* • Undergraduate degree in technology or applicable technical training/certification required  
• 7+ years of experience in systems and networking, with a focus on the financial services industry  
• Strong understanding of IT infrastructure and security  
• Strong knowledge of Microsoft based technologies, including Windows 2019/2022, Windows 10/11,  Office 365  
• Familiarity with supporting and maintaining virtual platforms  
• Excellent written and oral communication skills  
• Ability to work independently and as part of a team
• Ability to manage multiple projects simultaneously  
• Ability to work under pressure and meet deadlines

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job.  The employer has the right to revise this job description at any time.
You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description.
You may be required perform other duties that are not included on this job description.  The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Salary Range: 120,000 – 180,000

Disclaimer: The posted salary range represents the company’s good faith estimate of the compensation for this position at the time of posting and the same is not a promise of a particular wage for any individual.  Actual compensation may be dependent on a variety of factors including, but not limited to, the candidate’s experience, education or skills, and other factors.  Pan Agora is an equal opportunity employer and provides equal employment opportunities to job applicants and employees without regard to race, religion, sex, marital status, color, national origin, age, physical or mental disability, veteran status, pregnancy, ancestry or sexual orientation.

Pan Agora is committed to maintaining an environment that is free from discrimination as well as adhering to applicable federal and state laws.
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