Director - Business Transformation; Financial Services

Position: Director - Business Transformation (Financial Services)
Overview

Director - Business Transformation (Financial Services) role at Cross Country Consulting.

We are seeking a strategic and energetic leader with deep Financial Services/Insurance experience to help lead growth around our Business Transformation service line in the Boston market. This role combines leadership in delivery, business development, and people management. The ideal candidate will bring strong subject matter expertise, consulting delivery excellence, and a demonstrated ability to build and manage client relationships and teams.

Key Responsibilities

• Lead high-impact consulting engagements across:

• Operating model design and transformation

• Designing, architecting, and delivering large-scale transformation programs

• Data and analytics adoption, with a focus on insight-driven performance improvement

• Regulatory and compliance-driven change

• Lead and influence strategic and operational planning across various business departments for process innovation including the implementation of solutions that meet business objectives, fulfill data governance requirements, and satisfy internal financial controls

• Help design and implement innovative solutions that enhance operational efficiency, scalability, profitability, and market competitiveness

• Create alignment across key stakeholders with competing priorities to ensure shared understanding and mutual collaboration

• Lead change management and continuous improvement efforts supporting transformation at clients

• Permeate a culture of change management and adaptability to achieve sustained behavior; providing support to the organization through all phases of transition (engagement, design, monitor, feedback, etc.)

• Build and enable/execute our change agenda across the organization and other key stakeholders as appropriate, including the establishment and measurement of continuous improvement goals and the communication in place to support

• Deal effectively with ambiguous and unstructured problems and situations

• Help clients adopt and scale AI, data management, and governance practices aligned with key industry trends such as:

• AI/ML for fraud detection, trading signals, or client servicing

• Cloud migration and data modernization strategies

• Build and manage a large sales pipeline and oversee multiple client accounts simultaneously

• Collaborate with firm leadership on hiring, team building, and culture development

• Represent the firm externally with clients and internally as a cultural and leadership role model

• Contribute to thought leadership, solution development, and go-to-market initiatives

Qualifications

• 10–18 years of experience in consulting, working across multiple parts of the businesses in Financial Services domains

• Prior tenure at a top-tier consulting firm (Big 4, Accenture, Strategy, or high-performing boutique)

• Demonstrated ability to lead complex programs, manage diverse teams, and deliver measurable outcomes

• Proven business development skills, including managing a pipeline and converting opportunities into projects

• Familiarity with financial services data architecture, AI enablement, and modern technology platforms

• Located in Boston with strong industry relationships

• High energy, entrepreneurial drive, and passion for leading people and solving client challenges

Education And Travel

• Bachelor’s degree from an accredited university

• Willingness to travel domestically up to 20%-30% (varies by client)

• Availability to work on client site or in office 3 days a week, with 2 days remote (hybrid environment)

Compensation:
An estimate of the current range for Boston-based applicants is $178,000-$356,000 per year plus annual bonus and additional benefits.

Benefits

The Cross Country total rewards package includes comprehensive healthcare options, including medical, dental, and vision coverage; flexible spending accounts; and a 401(k) with company matching. Additionally, employees can take advantage of parental and maternity leave policies, technology stipends, and wellness reimbursement programs.

Equal Employment Opportunity (EEO):
Cross Country provides equal employment opportunities to all employees and applicants for employment and believes that respect and fair treatment are critical to creating a productive and inclusive workplace. Cross Country is an equal opportunity employer and complies with all applicable laws and prohibits discrimination and harassment of any type.

Seniority level

• Director

Employment type

• Full-time

Job function

• Business Development and Sales

• Industries:
Business Consulting and Services

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