Senior IT Manager; Boston

About Lendbuzz

Lendbuzz believes financial opportunity should be personalized and fair. We develop innovative technologies that provide underserved borrowers with better access to credit. Our culture is built around diversity, independent thinking, and a belief in the promise and power of inclusion.

We are seeking a highly skilled and hands‑on Senior Manager, IT Systems to lead our IT department. The ideal candidate will develop and implement IT strategies, manage a team of IT professionals, and ensure the successful execution of initiatives that support business growth and innovation.

• Lead, mentor, and grow a high‑performing IT team (help desk, sysadmins; onsite & remote).
• Build the IT roadmap (12–18 months) aligned to business goals, security posture, support scale, enterprise readiness, and compliance needs.
• Own budget, vendor management, and license utilization.
• Run ITIL‑aligned ITSM (incident, request, problem, change); maintain clear SLAs/OLAs and reporting.
• Oversee onboarding/offboarding, automation, and asset lifecycle.
• Drive knowledge base, self‑service, and automation to reduce MTTR and ticket volume.
• Own identity & access management (e.g., Okta/Azure AD), MFA/SSO policies, lifecycle/role mapping.
• Manage macOS/Windows endpoints via MDM (Kandji/Jamf, Intune).
• Govern SaaS portfolio (Google/Microsoft 365, Slack, Zoom, Atlassian, etc.) and enforce least‑privilege policies.
• Own corporate networking (LAN/WAN/Wi‑Fi, SD‑WAN, VPN/ZTNA) and ensure reliable IT facilities across sites.
• Partner with Security on SOC 2, SOX, GLBA standards, audits, and evidence collection.
• Maintain IT controls (configuration, change, backups, DR, logs) and lead BCP/DR and incident response.

• Minimum of 8 years in IT management, with at least 3 years in a leadership role.
• Bachelor’s degree in Computer Science, IT, or related field (Master’s preferred).
• Proven ownership of identity & endpoint management, SaaS administration, corporate networking, and ITSM at scale.
• 4+ years managing 100+ macOS endpoints with JAMF or similar MDM tools.
• 4+ years managing IT help desk teams via JIRA.
• Experience implementing ZTNA, SSO, SAML, RBAC authentication, zero‑touch onboarding.
• 4+ years managing SaaS services (Google Workspace, SSO platforms).
• Experience managing networking infrastructure across distributed locations.
• Track record of developing and implementing IT strategies that drive growth and innovation.
• Strong leadership, communication, and analytical skills; ability to motivate teams and engage senior stakeholders.

$150,000 – $190,000 per year

Diversity – A competitive advantage. We celebrate differences and thrive when we have diverse experiences and viewpoints.
Compassion – We care about customers and build long‑term relationships.
Simplicity – We work hard to make processes painless and intuitive.
Honesty and Transparency – Non‑negotiable in all interactions.
Financial Opportunity – We improve lives by extending access for everyone.

If you share these principles, we would love to hear from you!