Sr. Systems Integration Engineer

Location:

Boston, Massachusetts, United States;
Chicago, Illinois, United States;
New York, New York, United States;
San Francisco, California, United States;
Scottsdale, Arizona, United States;
Seattle, Washington, United States;
Washington, District of Columbia, United States

Prepared is seeking a Sr. Systems Integration Engineer to join our Customer Success organization. You’ll be a key technical partner to our public safety customers during onboarding, acting as the face of Prepared for their first deployments. This role plays a critical part in delivering a seamless, high-quality implementation experience and directly impacts the successful adoption of Prepared’s technology in 911 centers nationwide.

As we grow into new product lines and more complex deployments, your technical skill, autonomy, and proactive mindset will help define how we scale our implementation approach.

• Lead on-site and remote implementation of Prepared’s solutions for public safety agencies, including hardware setup and system integrations.
• Serve as the primary technical point of contact during customer onboarding and early adoption, working closely with project managers and client stakeholders.
• Configure, ship, and support Prepared’s proprietary hardware and assist customers in integrating with their existing systems.
• Provide Tier 2 technical support and troubleshoot escalated issues from the customer support team.
• Collaborate cross-functionally with Engineering, Product, Support, and Customer Success teams to provide real-time feedback and improve implementation processes.
• Contribute to process and documentation improvements that enable future team scaling and first-call resolution by Support.

• You have direct experience working with public safety systems (e.g., 911 call handling, CAD, radio consoles, logging recorders).
• You’ve previously worked in technical field services, implementation, or installation roles with a strong customer-facing component.
• You’re comfortable traveling up to 30% of the time for on-site deployments.
• You work autonomously and own projects end-to-end, proactively identifying and resolving issues.
• You thrive in cross-functional environments and enjoy partnering with Engineering and Product to refine new workflows.
• You take initiative, communicate clearly, and leave things better than you found them.

This role is fully remote within the United States.

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Fitness Programs
• Emotional & Mental Wellness support
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Prepared by Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between $ in the lowest geographic market and $ in the highest geographic market.

The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors.

Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long‑term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The above job description is not intended as,…