Senior Solutions Consultant

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Full Time Boston, MA, US

5 days ago Requisition

The Senior Solutions Consultant at Open Exchange serves as a trusted technical and strategic advisor to customers using Open Exchange’s virtual engagement platform. Partnering closely with Sales, Marketing, Product, Delivery and Customer Success, this role helps organizations design, deliver, and optimize high-impact virtual events; from investor communications to enterprise webinars using feature-rich, data-driven technology.

This is a customer-facing, pre-sales role requiring strong consultative skills, technical fluency, and the ability to demonstrate measurable business impact.

• Serve as a technical resource and product expert for Open Exchange’s virtual event tools, guiding customers through feature-rich platforms that include interactive webinars, integrated branding, and audience engagement modules.
• Advise customers on best practices for configuring and optimizing event experiences that meet business, branding, and engagement goals.

• Partner with marketing teams to set up, execute, and analyze virtual events using advanced analytics dashboards, engagement scoring, and automated follow-up campaigns.
• Innovate workflows for registration, live polling, networking lounges, and post-event content hubs, ensuring Open Exchange experiences compete with best-in-class virtual event platforms.
• Collaborate with Sales to lead discovery sessions and present tailored demos and solution designs that clearly articulate the measurable impact of Open Exchange’s event technology.
• Translate customer requirements into compelling solution narratives that address engagement, scalability, integrations, and analytics.

• Support and advise on integrations with CRM and marketing automation platforms, ensuring seamless data flow between virtual events and sales/marketing systems.
• Help customers optimize workflows for lead capture, qualification, and follow-up by connecting Open Exchange to their broader martech stack.

• Monitor industry trends such as AI-driven recommendations, personalized content streams, and hybrid event functionality, bringing insights back to internal teams to help keep Open Exchange on the cutting edge.
• Partner with Product and Engineering to provide customer feedback and influence future enhancements.

• Background in sales engineering, solutions consulting, marketing operations, or virtual event technology.
• Experience working closely with Sales and Marketing teams in a SaaS or technology environment.

• Deep understanding of webinar and virtual event platform capabilities, including engagement analytics, integrations, branding tools, and audience interaction features.
• Hands-on experience with Salesforce, Marketo, Eloqua, Hub Spot, and similar platforms—leveraging APIs and integrations for lead management, campaign automation, and real-time event insights.
• Knowledge of marketing automation, CRM integrations, and how to optimize workflows that connect virtual event solutions to sales and marketing systems.
• Ability to create and manage audience segments, personalized communications, and engagement journeys using platform features and RESTful APIs.

• Excellent communication, presentation, and troubleshooting skills.
• Strong consultative mindset with the ability to translate technical capabilities into business value.
• Passion for building interactive, data-driven event experiences that deliver measurable outcomes.

• Shape the next generation of virtual events, drawing inspiration from the biggest names in the industry.
• Competitive salary, comprehensive benefits, and meaningful growth opportunities.
• A collaborative, innovative culture that values new ideas and continuous improvement.