Desktop support

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

ROLE :

Desktop Support

Duration:12 month+

· Deskside Break/Fix troubleshooting and solutioning experience in larger corporate environments.

· The support platform is Microsoft OS including Win7 and some Win
10 (piloting). In addition there is a need for some current MAC OS support (corporate environment) including OS troubleshooting, imaging, and builds.

· The candidate must also be able to support Mobility Devices (phone and tablet) of multiple platforms including Apple, Android, and Microsoft. This position requires solid experience in application support of standard Microsoft Office products current through Office 365, including support of Outlook/Exchange in a corporate environment across PC, phone, and tablet devices. The candidate must be able to provide onsite and remote support of high level and executive end users through the use of in person, phone, and Remote Takeover tools.

Superior Customer Service skills are essential and the candidate must have outstanding communication skills both verbal and written.