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Senior Desktop Support Engineer

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Franklin Fitch
Full Time position
Listed on 2026-01-12
Job specializations:
  • IT/Tech
    IT Support, Desktop Support
Salary/Wage Range or Industry Benchmark: 120000 USD Yearly USD 120000.00 YEAR
Job Description & How to Apply Below

Senior Desktop Support Engineer | Financial Services Boston, MA (Hybrid) Z $120K + Bonus

A global investment firm is seeking a Desktop Engineer to join its Boston-based infrastructure team.

This is a hands‑on role supporting approximately 350 users across international offices, offering exposure to a wide range of technologies and direct engagement with business stakeholders.

Key Responsibilities
  • Provide end-to-end technical support (Tier 1–3) across desktop, application, and infrastructure environments
  • Troubleshoot hardware and software issues; own service tickets through resolution
  • Support and maintain Windows 11, Active Directory, SCCM, Citrix, and Azure environments
  • Build and image laptops; contribute to automation and process improvement
  • Participate in a light on‑call rotation (1 in 5 weeks) with global support coverage
Candidate Profile
  • 4–5+ years of hands‑on desktop support experience
  • Strong communication and customer service skills; technical aptitude is important, but people skills are essential
  • Experience in financial services or professional services environments preferred
  • Familiarity with Microsoft technologies; scripting and cloud certifications are a plus
  • Comfortable working an 8 am–4 pm shift, three days per week on‑site in downtown Boston
Why Apply
  • Small, collaborative team with direct access to leadership
  • Culture of flexibility, training, and internal growth
  • Competitive compensation: $120 K base + 20 % annual bonus target
  • Strong benefits and a supportive, people‑first culture
Seniority level
  • Mid‑Senior level
Employment type
  • Full‑time
Job function
  • Information Technology
Industries
  • Information Services
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Position Requirements
10+ Years work experience
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