Product Lead, Partner Ecosystem

Product Lead, Toast Partner Ecosystem

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. Toast creates technology to help restaurants and local businesses succeed in a digital world by operating, increasing sales, engaging customers, and keeping employees happy.

• Own Toast’s partner ecosystem product strategy, including governance guardrails for data access, write permissions, AI model protections, and monetization tiers.
• Build and maintain the long-term product vision for developer experience, Toast’s Partner Marketplace, APIs and API reporting / logging tools, sandbox environments, and developer tooling that enables self‑service onboarding and scalable throughput.
• Translate the partner ecosystem strategy into a multi‑year roadmap aligned with Toast’s broader product and business goals.
• Prioritize investments that unlock partner throughput—from test environments to developer tooling to credentialing systems—while sequencing delivery to maximize revenue upside.
• Partner closely with R&D leadership (Infra, Dev Rel, Data, AI) to scope, resource, and execute core platform capabilities.
• Work with Business Development to define the overall commercialization and governance models, integration categories, partner tiers, and high‑value segments.
• Collaborate with Legal and Privacy to operationalize new API terms of service, AI restrictions, and data protection frameworks.
• Ensure GTM teams (Partner Marketing, Support, Customer Success) have clarity on partner programs, benefits, and economic models.
• Define monetization frameworks across API access fees, per‑location scale fees, revenue share, and premium partner tiers—ensuring that partner success increases ARPU and profitability.
• Partner with BD and Corporate Development to create new processes for driving clarity on which capabilities Toast should build, buy, or partner for—including identifying when partners become M&A candidates through traction and ecosystem signal.
• Represent the ecosystem vision internally with senior leadership and externally with partners, customers, and the broader industry.

• 10+ years of product management experience with deep expertise in platform ecosystems, developer programs, or marketplace products.
• Proven success defining strategy and shipping products that involve APIs, partner integrations, or complex multi‑stakeholder environments.
• Experience designing governance frameworks—especially around data access, permissions, AI constraints, monetization, or contractual controls.
• Demonstrated ability to lead cross‑functional initiatives without direct authority, influencing executives and technical leaders to drive alignment.
• Strong strategic and analytical skills, with experience building multi‑year product visions and detailed economic models.
• A customer‑centric mindset with deep empathy for developers, partners, and operators who depend on integrations to run their businesses.
• Experience with SaaS platforms in commerce, fintech, marketplaces, or AI‑driven systems.
• Familiarity with restaurant, retail, or hospitality technology landscapes. Background working with BD teams, legal teams, and AI/ML product surfaces.
• Experience in high‑scale environments, highly competitive platform environments.

At Toast, one of our company values is that we’re hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them.

The people who thrive here embrace changes that let us build more for our customers; it’s a core part of our culture.

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at

Pay Range
$155,000—$248,000…