System Administration - Office 365 & Exchange

System Administration - Office 365 & Exchange

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Job Title:
Application Analyst - Office 365 & Exchange

Duration: 6 months with possible extension

Top 3 Technical

Skills:

• Microsoft 365 Administration Expertise
• Exchange Online Administration and Troubleshooting
• Power Shell Scripting for Automation

TOP

SKILLS:

We are looking for someone who is beyond Tier 1 Helpdesk level, who has Exchange Online Administration and M365 Administration experience.

Position Description

The ideal candidate is an energetic quick learner who possesses superior interpersonal and communication skills, has experience supporting Microsoft Exchange Online and Microsoft 365, and regularly demonstrates creative problem solving.

• Diagnose, escalte and resolve software incidents for vendor-based and custom developed applications such as Microsoft 365 Exchange, Teams, Slack, and Zoom
• Participate in projects providing subject matter and technical expertise on applications
• Configure applications to match business needs
• Draft and update use case and technical documentation as needed
• Create troubleshooting guides and knowledge articles
• Complete other responsibilities as assigned

At least 2 years’ progressively responsible experience as an application administrator or in a technical support role is required

Bachelor's degree in computer science, technology, management information systems, computer engineering, or similar field is preferred

Administering, configuring, and maintaining Microsoft 365 applications

Experience with the administration and support of Microsoft M365 collaboration suite

Developing and implementing workflows using Power Automate

Advanced Microsoft Exchange mailbox administration

Demonstrated experience troubleshooting mail flow problems

Experience with creation of scripts in Power Shell

Demonstrated solution design using both technical and business process approaches is preferred

Experience with custom developed applications and the software development life cycle is preferred

Experience leveraging APIs, reporting, and data analytics is preferred

• Mid-Senior level

• Contract

• Information Technology
• IT Services and IT Consulting

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