Senior Technical Customer Success Manager

Senior Technical Customer Success Manager

Legit Security is a cybersecurity company offering a SaaS-based platform that protects organizations’ software supply chains from attack. Our mission is to protect companies from this rapidly growing threat, so they can stay secure while releasing their software quickly.

Our Solution Success team bridges technical depth with business impact, guiding customers from pre‑sales design through successful adoption, expansion, and advocacy.

About the Role

As a Senior Technical CSM
, you’ll be a key technical leader within the Solution Success team, driving both pre‑sales solution design and post‑sales adoption. You’ll partner with sales, Engineering, and product teams to ensure customers realize the full business and security value of Legit’s Application Security Posture Management (ASPM) platform. This role is a blend of technical evangelism, architecture advisory, and customer success strategy, ideal for someone who loves shaping solutions, building trust, and driving outcomes from first demo to long‑term renewal.

Responsibilities

• Collaborate with Account Executives to design and present tailored solutions, addressing each customer’s technical and business needs.
• Deliver high‑impact demos, workshops, and proofs‑of‑concept (POCs) that demonstrate how Legit integrates with customer environments (CI/CD, SCM, cloud, etc.).
• Translate complex requirements into architectural blueprints, aligning Legit capabilities with customer workflows and security objectives.
• Serve as the technical voice in sales cycles, building confidence across security, Dev Ops, Dev Orgs, and executive stakeholders.
• Lead onboarding and technical enablement for new customers, ensuring rapid time to value.
• Act as a trusted advisor and escalation point, guiding best practices in secure software supply chain management.
• Partner with the customer to drive adoption, expansion, and retention, identifying opportunities for upsell and deeper integration.
• Conduct Quarterly Business Reviews (QBRs) with technical and executive audiences, highlighting ROI, risk reduction, and next‑phase initiatives.
• Advocate for customer needs with Product and Engineering, shaping roadmap priorities based on real‑world insights.
• Contribute to solution playbooks, architecture diagrams, and best‑practice guides used across the customer lifecycle.

Requirements

• 7+ years of experience in Application Security, Dev Sec Ops , or Software Architecture, with at least 3 years in a customer‑facing technical role (e.g., Solutions Architect, TAM, or Sales Engineer).
• Proven ability to architect and integrate SaaS security solutions across CI/CD, SCM, and cloud environments.
• Strong familiarity with modern software development pipelines and tools (Git Hub, Git Lab, Jenkins, Azure Dev Ops, etc.).
• Excellent communicator: able to present to both technical teams and executive stakeholders with clarity and confidence.
• Experience leading pre‑sales engagements and post‑sales implementation/adoption.
• Demonstrated success in building and scaling customer relationships: from onboarding through renewal and expansion.
• A self‑starter mindset: thrives in fast‑paced, high‑growth environments, balancing strategic thinking with hands‑on execution.

Bonus Points

• Background in Application Security Posture Management (ASPM) or Dev Sec Ops  tools.
• Experience with solution design for enterprise SaaS in regulated industries.

Mid‑Senior level

Full‑time

Customer Service;
Industries:
Software Development