Salesforce Business Analyst

Must have skills : CPQ, CPQ Billing, Salesforce Landscape, Salesforce Workflow

• Business Analysis & Requirements Gathering:
  Partner with business stakeholders to elicit, document, and validate requirements for CPQ, RCA, and Billing projects.
• Map business processes across Quote, Pricing, Contracting, Revenue Recognition, and Billing.
• Facilitate workshops and discovery sessions to define use cases, workflows, and edge scenarios.
• Solution Design & Documentation:
  Translate business needs into functional specifications, user stories, acceptance criteria, and process flows.
• Work closely with solution architects and technical teams to ensure business needs align with Salesforce capabilities.
• Document system integrations between Salesforce Revenue Cloud and ERP/Finance platforms (SAP, Oracle, Net Suite, etc.).
• Stakeholder Engagement & Communication:
  Act as the primary liaison between business stakeholders and Salesforce delivery teams; ensure clear communication of requirements, scope, and solution impacts.
• Conduct demos, CRP (Conference Room Pilots), and UAT sessions to validate functionality with business users.
• Testing & Deployment:
  Support test planning and execution by validating scenarios and reviewing test cases.
• Participate in UAT, triage defects, and ensure acceptance criteria are met.
• Assist in cutover planning, data validation, and hypercare support.

• 10+ years of IT/CRM business analysis experience, with 7+ years on Salesforce projects.
• Strong expertise in Salesforce Revenue Cloud modules, including: CPQ (product configuration, pricing, quoting, approval workflows); RCA (revenue recognition, contract amendments, reporting);
  Billing (subscription, usage-based billing, invoicing, dunning, credit notes).
• Proven experience delivering end-to-end Quote-to-Cash projects. Skilled in writing user stories, BRDs, FRDs, process diagrams, and data mapping documents.
• Familiarity with integration scenarios (Salesforce to ERP/Finance). Proficiency in Agile delivery methodologies (Scrum, Kanban) and backlog management tools (Jira, Azure Dev Ops, etc.).
• Salesforce certifications such as CPQ Specialist, Revenue Cloud Consultant, or Business Analyst preferred.

• Strong consulting and facilitation skills, comfortable engaging with CXO-level stakeholders.
• Analytical thinker who can anticipate challenges, gaps, and risks in business processes.
• Excellent verbal and written communication skills. Ability to thrive in fast-paced, multi-project environments and manage competing priorities.