Strategic Partner Manager, Klaviyo

About Orita

Orita builds AI customer segments for many of the best brands in the world including (deep breath) Spanx, Third Love, True Classic, Tracksmith, Harney & Sons, Sun Bum, Ministry of Supply, Thursday Boots, gorjana, and hundreds more.

Orita’s algorithms help brands understand who wants to hear from them, when, and through what channel (email, SMS, direct mail today, more coming soon …). By messaging prospects and customers when they’re actually listening, you’re able to make a bunch of money.

In a world where acquisition costs are skyrocketing, fixing retention and driving LTV is the key to profitable growth.

For marketers or business owners passionate about their customers and messaging, it can be tough to let go and trust something as personal as their customer list to a bunch of algorithms and machines. Luckily at Orita, it’s our goal to make sure our customers know we have their backs, and go above and beyond to earn their trust.

All of our customers trust Klaviyo as their ESP and more. Like, really, a lot more: CDP, GenAI creative partner, Customer Hub, etc. Basically, Klaviyo is awesome.

• Spend as much time with Klaviyos as with Oritans. Don’t worry, they’re awesome.
• Help translate brand, agency and Klaviyo needs to the Orita team, so that we can build products that make Brands and Agencies more successful.
• Help educate Klaviyos on the Orita product suite, and how 1+1=3
• Build the playbook for our other dedicated platform partnerships as Orita continues to scale across partners and channels (SMS, Direct Mail, etc.)
• Own a pipeline number. At any given point the priority is to educate and learn, but once we have proven considerable value, earning warm introductions to brands is the lifeblood of our business.
• Work closely with our Agency Partner team, CS, Product and more to level up our enablement materials
• Enable Klaviyo CSMs to be super-users of Orita, so that they know how to increase their customer ROI and Love when they leverage Orita. Ditto with Klaviyo PSMs
• Become a product expert, and work closely with our product teams to create feedback loops that impact product roadmap
• Actively participate in the inevitable iterations, re-dos, collateral updates, and experiments surrounding how we serve Klaviyo, our agencies and customers, whatever it may be (we’re a startup, our goals will change, get excited).
• Iterate, iterate, iterate!

Tl;dr, you’re WOW’ing Klaviyos and our shared customers, making Orita part of their “default tech stack”

Please apply even if you don’t meet every requirement!

• You’ve managed partnerships with eCommerce (ecommerce?) retention agencies or have worked at a retention marketing agency, and understand everything from strategy to execution within the Klaviyo platform
• You’re a builder, and have experience operationalizing work. You’ve owned new initiatives and helped your business build in a more efficient and effective way
• At least 3 years of partner management experience
• Direct experience managing a book of business. You have met or exceeded quota and additional performance metrics.
• You have strong organization skills, and the proven ability to manage a high volume of partners.
• Events and dinners are fun, not a chore
• You’re comfortable navigating ambiguity. You know where we need to go, but recognize it won’t always be a straight path to get there.
• You have an analytical mindset. You’ll manipulate and analyze data to clearly identify performance, where we are succeeding, and what red flags we need to resolve.
• You have experience collaborating cross-functionally with business partners. You work well with others to drive initiatives forward.
• You have experience in a sales role.
• You learn fast
• You live in New York City or are very excited to get there, regularly and live a drive or train ride away.

• Paid media experience
• Experience operating at a startup-level organization, with the ability and willingness to quickly pivot and expand on opportunities as they arise.
• Experience managing a CRM program, with bonus points if you’ve engaged with other email or SMS tools