Desktop Support Specialist

Tata Consultancy Services provided pay range

This range is provided by Tata Consultancy Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$65,000.00/yr - $80,000.00/yr

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• Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI.
• Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components.
• Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and tasks.
• Deployment of device drivers and Windows patch updates.
• Troubleshoot laptop/desktop performance, group policy, encryption, and failed software configuration of end user devices.
• Manage the security compliance health status of end user workstations.
• Monitor security patching status and remedy deficiencies proactively.
• Diagnose, troubleshoot, resolve and escalate supported software, hardware, and peripheral incident calls assigned from Service Desk team.
• Adjust configuration options as required to resolve defects identified while performing corrective action on a device.
• Investigate desktop level incidents and identify root causes to be able to provide solutions.
• Deployment, monitoring, reporting of device drivers including BIOS & utilities.
• Support Windows 11 feature upgrade using modern management techniques - SCCM/Auto Pilot.
• L2 workstations operational support.
• Monitor and report on user experience.
• Report on workstation image deployments and patch compliance metrics.

Associate

Full-time

Information Technology

IT Services and IT Consulting

• Medical insurance
• Vision insurance
• 401(k)

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