Knowledge Manager - Technical Writer

Knowledge Manager - Technical Writer role at Schneider Electric. (France, UK, US)

Schneider Electric is seeking a dynamic and experienced Knowledge Manager. We are a purpose-driven company helping organizations accelerate their sustainability transformation. Our software empowers businesses to measure, manage, and improve their environmental and social impact. As we grow, we’re looking for a passionate Knowledge Manager / Technical Writer to help us scale our knowledge ecosystem and ensure our teams and customers have access to clear, actionable, and up-to-date information.

About our Company:
Schneider Electric is the global specialist in energy management and automation. With revenues of ~€38 billion in FY2024, our 164,000+ employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.

Our connected technologies reshape industries, transform cities and enrich lives. Life Is On.

As a key leader in our energy & sustainability software team, you will:

• Design and implement a scalable knowledge management strategy tailored to a sustainability-focused SaaS environment.
• Define documentation standards, taxonomy, and governance processes.
• Promote knowledge sharing across Product, Engineering, Customer Success, and Sustainability Experts.

• Write, edit, maintain FAQs, and help guides.
• Collaborate with product managers to capture tacit knowledge and translate it into structured content.
• Ensure documentation is accurate, up-to-date, and aligned with product releases.

• Select and manage knowledge base platforms (e.g. Zendesk Guide).
• Track and report on documentation usage, gaps, and effectiveness.
• Partner with Product and Engineering to document new features.
• Support Customer Success and Support teams with self-service content.
• Train internal teams on knowledge management best practices and tools.

• 10+ years of experience in technical writing, knowledge management, or content strategy in a SaaS or tech environment.
• Strong writing and editing skills, with a knack for simplifying complex topics.
• Familiarity with sustainability topics (e.g., ESG, carbon accounting) is a strong plus.
• Experience with documentation tools and knowledge base platforms.
• Ability to work cross-functionally and manage multiple stakeholders.
• Bonus: experience with structured content (e.g., DITA), localization, or training content.
• Be part of a mission-driven company tackling the world’s most pressing challenges.
• Help shape the knowledge culture of a fast-growing sustainability software business.
• Work in a collaborative, international, and impact-oriented environment.
• Opportunities for growth, learning, and impact.

• Seniority level:
  Associate
• Employment type:
  
  Full-time
• Job function:
  Advertising and Marketing
• Industries:
  Automation Machinery Manufacturing

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

You must submit an online application to be considered for any position with us. This position will be posted until filled.