Customer Success Manager; Boston

At innov8testing, we’re on a mission to power the world’s most reliable mission-critical communication systems. As a Customer Success Manager, you’ll be the trusted advisor to our clients—ensuring they get maximum value from our testing solutions and building long-term relationships that drive success on both sides.

• Own the post-sales customer relationship, ensuring smooth onboarding and long-term engagement
• Act as the voice of the customer within internal teams—product, engineering, and support
• Drive product adoption and identify growth opportunities through upselling and cross-selling
• Monitor account health and proactively address challenges before they impact performance
• Lead regular check-ins, business reviews, and feedback sessions with key stakeholders
• Collaborate with sales and technical teams to ensure alignment across the customer journey
• Build loyalty through exceptional service, helping reduce churn and increase customer satisfaction

• 3–5 years of experience in Customer Success, Account Management, or Technical Support, preferably in telecom, SaaS, or enterprise tech
• Strong communication and relationship-building skills with technical and non-technical stakeholders
• Ability to analyze customer needs and align solutions accordingly
• Experience working with clients in public safety, telecom, or network testing is a plus
• Proactive, solution-oriented mindset with a passion for delivering value
• Bachelor's degree in Business, Communications, or related field (technical background a plus)

• Competitive salary + performance bonus
• Health, dental, and vision benefits
• 401(k) with company match
• Flexible work environment (hybrid setup)
• A mission-driven team making real-world impact