Mobile Device Support Analyst

Job Description

An enterprise‑level technology team is seeking a Mobile Device Analyst to support the daily management, provisioning, and maintenance of mobile devices across the organization. This full‑time, on‑site role requires reporting to the office five days a week and includes travel to various field locations as needed.

Focus Breakdown

• 40% Device Provisioning & Lifecycle Management
• 30% Inventory & Asset Tracking
• 20% End‑User Support
• 10% Vendor & Portal Management

• Manage the full mobile device lifecycle, including ordering, activation, configuration, deployment, and decommissioning
• Support smartphones, tablets, MIFI devices, and machine‑to‑machine services across Android and iOS platforms

• Receive, document, and inventory all incoming mobile device orders
• Maintain accurate records of mobile devices and related assets
• Assist with audits to reconcile physical inventory against digital records

• Provide support for mobile device issues, including connectivity problems, app troubleshooting, device setup, and general usage questions
• Use a ticketing system (e.g., Service Now) to log, manage, and resolve support requests in a timely manner

• Utilize enterprise carrier portals for ordering, account updates, reporting, and service troubleshooting
• Manage device and policy configurations in an MDM platform, such as Intune
• Collaborate with vendors to support service delivery and elevate issues as needed

• Experience managing and supporting a large fleet of mobile devices in an enterprise environment
• Proficiency using enterprise carrier management portals (e.g., Verizon Enterprise Portal) for device ordering, reporting, and account management
• Solid understanding of wireless plans, data usage management, and mobile service best practices
• Hands‑on experience with a Mobile Device Management (MDM) platform, preferably Intune
• Experience working with a helpdesk ticketing platform such as Service Now
• Familiarity with both Android and iOS operating systems
• Excellent written and verbal communication skills, with the ability to clearly assist and guide end users
• Strong organizational skills and exceptional attention to detail

• Entry level

• Contract

• Information Technology

• Staffing and Recruiting