RSA – Principal SaaS - Ops Engineer - Azure​/AWS

Principal SaaS Operations Engineer – RSA

U.S. Citizenship Required

RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security‑first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance.

RSA’s Unified Identity Platform offers next‑generation hybrid and cloud solutions, a passwordless hardware authenticator, and a frictionless, mobile‑optimized experience for the modern workforce. If you are self‑motivated and looking for a fast‑paced challenge doing something that truly matters, join our winning team.

• Design and automate procedures, deployment, controls, and security in collaboration with Engineering.
• Implement and maintain automation frameworks that improve reliability, consistency, and repeatability across SaaS and FedRAMP environments (e.g., build/deploy pipelines, compliance checks, monitoring automation).
• Integrate technologies, processes, tools, and methodologies to mature SaaS Operations services.
• Collaborate with Cloud Engineering and Finance to monitor and optimize cloud resource utilization, implement cost‑saving measures, and support Fin Ops practices.
• Develop and implement proactive monitoring, scripts for ad‑hoc monitoring, technical reports, and analytical tools for advanced proactive monitoring capabilities.
• Document and execute standard operating procedures.
• Create and protect production secret keys and restrict access to sensitive customer data.
• Provide application support for multiple mission‑critical applications in SaaS and cloud environments.
• Troubleshoot and resolve application, instance, or system issues and produce root‑cause analysis write‑ups.
• Participate in SaaS Operations technical activities related to supporting, deploying, auditing, and adopting new products and services.
• Advocate best‑practice solutions for implementation in production from a SaaS Operations perspective.
• Manage multiple concurrent projects involving multiple stakeholders in a matrixed environment.
• Communicate deployment and production‑related activities internally and externally when appropriate (especially during disaster recovery).
• Participate in on‑call rotations to provide coverage during off‑business hours.
• Coordinate closely on various activities with internal teams and external service providers.

• Minimum 10 years of enterprise application support in a hosted and/or cloud environment.
• Minimum 10 years of Unix/Linux hands‑on experience.
• Comfort with Dev Ops and automation tools (Jenkins, Ansible, Puppet, Chef, AWS Lambda, etc.).
• Minimum 8 years of experience managing and supporting cloud solutions (Azure/AWS preferred).
• Experience deploying and configuring host‑based and cloud‑based monitoring tools (Zabbix, Dynatrace, AWS Cloud Watch, Azure Monitor).
• Experience operating across multiple cloud providers (Azure, AWS, GCP).
• Programming and scripting experience in one or more languages (Python, Bash, Power Shell).
• Linux and Windows system administration (SUSE, CentOS, RHEL, Windows Server).
• Knowledge of deploying common services such as DNS, DHCP, NFS, SMTP, SSH.
• Experience designing and supporting networking configurations (routing, firewalls, load balancers, VPNs, proxies).
• Understanding of virtualization technologies.
• U.S. Citizenship required.

• Experience with SQL, No
  
  SQL and caching systems (Postgre
  
  SQL, MySQL, MSSQL, Oracle, Cosmos
  
  DB, Redis).
• Working knowledge of cloud incident management platforms (Pager Duty, Pingdom, Status page).
• Experience applying DISA STIGs/DoD SRGs for system hardening.
• Implementation experience with SAML, federation and other identity management technologies.
• Good understanding of industry‑recognized security concepts and the Security Development Lifecycle.
• Experience with reporting and analytics tools (Elasticsearch/Logstash, Kibana, Azure Log Analytics, AWS Open…