Client Operations Engineer

Overview

Ketryx is on a mission to save and improve lives by making medical software and AI safe, secure, and reliable. We empower software teams building medical applications to create compliant, high-quality products that patients and providers around the world can trust. By automating the complex documentation and quality processes that slow innovation, we help our customers build safer, more innovative medical software—faster.

As a leader in the emerging field of AI/ML in Med Tech, we’re building a Client Operations team that blends technical excellence with empathy, service, and growth. We’re looking for Client Operations Engineers who are eager to learn, excited by complexity, and driven to make a real impact through meaningful work.

If you’re curious, team-oriented, and motivated to grow in a mission-driven environment, we’d love to meet you.

We’re growing our Client Operations team to support an expanding group of customers who rely on Ketryx to power their safety-critical development processes. As a Client Operations Engineer, your role is to help our customers thrive—by becoming a trusted partner, delivering exceptional service, and applying technical and quality expertise to solve meaningful problems. In this role, you’ll support customers from onboarding through long-term partnership.

You’ll configure and tailor the Ketryx platform to meet their needs, help optimize quality and regulatory workflows, and ensure they get the most from our technology. You’ll also collaborate with internal teams to shape the product and improve how we work—contributing to solutions that define the future of medtech. This is a foundational role in achieving our ambitious goal of impacting over 20 million patient lives in 2024.

You’ll help bring safer, more innovative technologies to the world—while growing alongside a team that values curiosity, humility, and service.

You’re energized by meaningful work and driven to help others succeed. You bring a strong sense of care and curiosity to everything you do—whether learning a complex system, supporting a teammate, or helping a customer solve a challenging problem. You have experience in regulated environments or technical systems, and you understand the importance of precision, safety, and process. You communicate clearly, think critically, and thrive in dynamic, fast-paced settings where trust, growth, and collaboration matter.

You’re humble, thoughtful, and eager to grow—ready to take ownership of your work while contributing to something larger than yourself.

• Support Client Success:
  Assist with client onboarding, training, and support—ensuring customers are set up for long-term success with the Ketryx platform. Help solve real problems in regulated environments with clarity and care.
• Configure and Optimize the Platform:
  Learn the Ketryx platform inside and out. Support product configuration, data workflows, and documentation processes tailored to safety-critical applications and customer needs.
• Contribute to Technical Problem Solving:
  Work closely with clients and teammates to troubleshoot issues, improve workflows, and identify opportunities for optimization. Escalate challenges thoughtfully and follow through with reliability.
• Collaborate on Product Development:
  Share insights from real-world customer experience to help shape product direction. Participate in feedback cycles with Product and Engineering teams, helping us build tools that truly work.
• Support Quality and Compliance Efforts:
  Help maintain clear, accurate, and compliant documentation within the Quality Management System (QMS). Support internal process improvements and reinforce our shared commitment to quality.
• Grow as a Professional:
  Take ownership of your learning and development. Build the skills, habits, and maturity needed to become a trusted contributor—both to our clients and to the Ketryx team.

• Regulated Environment
  
  Experience:
  
  Previous experience working within a regulated environment on a validated product. Examples include roles like Quality Engineer, Quality Manager, or Software Developer in the medical device,…