Chief People Officer

Key Responsibilities

• Serve as a key member of the executive management team, partnering with leadership and the Board of Directors to shape and implement organization-wide workforce strategies.
• Act as a strategic advisor to the Office to CEO and senior leadership, providing authoritative guidance on HR strategy, organizational design, and workforce planning.
• Address shared goals with the Labor Relations Director, such as fostering positive labor relations and navigating complex challenges in a unionized environment.
• Provide tailored advice on HR strategy, organizational structure, and workforce needs to ensure alignment with Massport's strategic goals.
• Effectively present and communicate workforce strategies, policies, and HR initiatives to senior leadership and the Massport Board, leveraging actionable metrics to demonstrate impact and inform decision-making.
• Develop, implement, and refine policies, programs, and strategies to support organizational goals, succession planning, and evolving workforce needs.
• Maintain oversight of the recruitment, onboarding, and development processes to ensure alignment with organizational objectives and the attraction of high-caliber talent.
• Manage the implementation of HR best practices to foster innovation, compliance, and efficiency across all functions.
• Act as a trusted advisor on complex employee and labor relations matters, ensuring consistent application of policies in collaboration with the Labor Relations Director.
• Address employee concerns, resolve disputes, and implement solutions that align with organizational culture and goals.
• Oversee the HR service delivery value chain, ensuring that all core functions, including recruitment, employee relations, training, compensation, and benefits, generate measurable organizational value.
• Develop benefits structures to attract and retain talent by assessing the effectiveness of programs such as health insurance, retirement plans, and leave policies, ensuring compliance with applicable laws and regulations.
• Lead the evaluation of HR programs and policies, making data-driven decisions to enhance organizational effectiveness.
• Develop and mentor HR staff, including 4 direct reports within a total organization of 16, to build and sustain high-performing, motivated teams capable of meeting organizational goals in a constantly evolving environment.
• Oversee employee engagement initiatives, training programs, and performance management processes to foster a culture of continuous learning and development.
• Ensure performance targets and associated metrics are communicated, tracked, and aligned with Massport’s strategic priorities.
• Identify opportunities for innovation and implement effective business solutions that enhance HR functions and organizational performance.
• Champion change management initiatives, driving process improvements and digital transformation efforts, including HRMS and analytics integration.
• Lead efforts to build a culture of innovation and continuous improvement, promoting flexibility and adaptability within the organization.
• Oversee the HR department’s budget, ensuring efficient allocation of resources to align with strategic priorities.
• Manage department operations, fostering collaboration and optimizing resource use across HR functions.
• Performs other duties as assigned by the Chief Executive Officer or their designee.

In the first year, the Chief People Officer will partner closely with senior leadership to translate the goal of becoming a best place to work into a credible, phased HR and culture strategy. This strategy will establish clear priorities, performance metrics, and accountability demonstrating visible and measurable progress within the first year.

The CPO will quickly establish credibility and trusted relationships with executive team and operational leaders, demonstrating the ability to coach through complex people and management challenges while making and clearly communicating tough decisions when required. They will assess and strengthen a relatively early-stage HR function by clarifying roles and capabilities, upskilling and coaching existing team members, and identifying…