HR Generalist Absence Management

Overview

Reporting to the Sr. Human Resources Director, the Human Resources Generalist - Benefits & Absence Management is a key contributor to the Human Resources Department. They are driven to provide excellent customer service and partner with the team to achieve outstanding results. They manage Fenway Health's benefits and absence management programs which includes the oversight and administration of: health, voluntary, paid-time-off and retirement benefit programs, employee leaves of absence (e.g.: FMLA, MA-PFML, STD/LTD, etc.),

accommodations under Title I of the ADA and Workers' Compensation; respond to employees with benefit or leave related questions or issues; and assists with the development of associated HR policies. The HR Generalist also helps with special projects and initiatives.

Representative Duties:

• Manage employee benefit plans and programs: accountable for managing the benefit plan operations; provide interpretation of policy, troubleshoot and deliver exemplary customer service, and ensure compliant, accurate and timely administration of all health and welfare, voluntary and paid time off plans.
• Ensure benefit plan enrollments including pending transactions for new hires, qualifying mid-year event changes and termination of coverage transactions are handled timely and accurately.
• Oversee regular plan audits including enrollment of eligible dependents; ensure enrollment data and paycheck premium withholds are accurate across all plans and programs.
• Coordinate FSA/COBRA/HRA/pre-tax parking administration with third party vendor.
• Assist in annual contract renewals and annual open enrollment activities for all plans.
• Assist in the development of benefit communications for new hires and open enrollment.
• Presents benefit plan information at all new hire orientations.
• Provide exemplary customer service; timely and effectively handle the resolution of sensitive benefit related issues or questions and interface with benefit carriers, vendors and brokers.
• Ensure invoices are received, audited, and paid timely.
• Responsible for accuracy of all benefit vendor feeds.
• Assist with renewals and open enrollment for out of state employees on PEO plans.
• Assist with reporting requirements for regulatory reporting.
• Oversee annual health and welfare non-discrimination testing and assist with plan audits.
• Responsible for managing all aspects of the tuition benefit program.
• Assist with distribution of annual notifications as required by ERISA, the Department of Labor, and other regulatory bodies.
• In partnership with HR Coordinator, coordinates ergonomic assessments for staff.

• Manage retirement plan and programs: Accountable for managing the 403(b) retirement plan; ensures all retirement plans are administered in compliance with federal and state regulations and Fenway Health policy.
• Ensure retirement plan enrollments and changes are processed timely with plan administrator.
• Oversee regular plan audits in collaboration with plan administrator and recordkeeper.
• Staff the Retirement Investment Committee.
• Counsels and communicates retirement plan information to staff including new hires; coordinates and/or delivers employee education on financial health, saving for retirement, family budgeting, etc.
• Oversee annual non-discrimination testing and assist with plan audits.

• Manage employee leaves of absence and disability benefits: Accountable for ensuring staff leaves of absence are administered in compliance with federal, state and jurisdictional requirements; this includes oversight of eligibility determination and leave and pay entitlements awarded by the state and vendors for FMLA, MA-PFML, other state leaves as applicable, STD and LTD.
• Serve as the point-of-contact for staff seeking a leave of absence; counsel on application, pay, supplementing with PTO, and protected leave benefits.
• Collaborate with HR colleagues on sensitive leave of absence and related employee relations issues; keep managers informed of staff on leaves.
• Coordinate determination of options when staff reach end of leave entitlement before termination (leave as an accommodation, job reassignment or other accommodations).
• Work with Fenway Health's workers compensation administrator; ensure staff receive full consideration for job protection entitlement concurrent with Workers' Compensation. Ensure Workers' Compensation documents are up to date, and process claims with the Worker's Compensation administrator.
• Ensure third-party vendor calculates and awards disability benefits.
• Support development and updating of HR policies and procedures pertaining to employee leave of absence.
• Assist with development and rollout of return to work, light duty, medical management and related policies and programs.
• Report regularly on key metrics related to employee leave of absence.
• Serve as the main contact with leave administrators to ensure exemplary customer experience for staff.
• Maintain up-to-date knowledge on state and federal laws concerning FMLA, PFMLA, and short/long-term…