Assistant People & Culture Director - InterContinental Boston

Assist in the management of day-to-day operations and assignments of People & Culture programs such as recruiting/employment, compensation, benefits, workers’ compensation, labor and colleague relations, colleague recognition programs, and training for hotel colleagues. Ensure policy compliance, support the Company’s initiatives, and promote a positive colleague culture. Maintain confidentiality to the extent possible in all People & Culture-related matters.

Job Overview

Assist in the management of day-to-day operations and assignments of People & Culture programs such as recruiting/employment, compensation, benefits, workers’ compensation, labor and colleague relations, colleague recognition programs, and training for hotel colleagues. Ensure policy compliance, support the Company’s initiatives, and promote a positive colleague culture. Maintain confidentiality to the extent possible in all People & Culture-related matters.

Duties and Responsibilities

• Assist in the management of day-to-day operations and assignments of People & Culture staff, plan and organize work, communicate goals, and schedule/assign work. Advise staff of formal policies and procedures, identifying options and resolving issues. Alert management of potentially serious issues.

• Recommend and/or initiate salary, disciplinary, or other staffing/People & Culture-related actions in accordance with company rules and policies. Alert the Director of People & Culture of potentially serious issues.

• Represents the Hotel and IHG as needed at local, regional, and corporate job fairs and recruitment-related events as directed.

• Identify, recruit, and make hiring recommendations for all hotel positions. Assist in the oversight of the maintenance of accurate and up-to-date company files on all colleagues. Ensure that company hiring standards, laws, and applicable regulations are followed in the application, hiring, and selection process.

• Assist in assessing organizational needs, developing aligned people & culture solutions, and implementing strategies in the areas of colleague relations, compensation and benefits, recognition, administration, and colleague wellness.

• Promote positive colleague relations through an environment that encourages open communication, trust, mutual respect, and our Winning Ways.

• Assist Departmental Leaders and Senior Managers with the development of specific action plans to address issues and concerns identified in colleague feedback.

• Assist with and support staff events.

• Assist in analyzing data from exit interviews, turnover statistics, absenteeism reports, etc., to identify trends, training needs, supervisory issues, etc., to improve colleague satisfaction and retention.

• Assist in creating, communicating, and implementing programs and events to foster a positive work environment for all colleagues (e.g., all colleague meetings, culture committees, health fairs, etc.).

• Support and administer the colleague satisfaction survey (Colleague Heartbeat) in conjunction with Corporate People & Culture. Assist department managers with developing action plans based on feedback. Assist with feedback sessions.

• Support the Director of People & Culture in administering all other corporate initiatives, such as annual merit process, short-term incentive process, benefit enrollment and communication, wage and hour surveys, etc.

• Ensure compliance with employment laws, government agencies, and company policies and procedures (e.g. Occupational Safety and Health Act, Human Rights, Employment Standards, colleagues’ records administration, etc.) Conduct annual HR compliance/standards self-audit, and various external audits.

• Communicate and interpret all company and hotel policies and procedures. Review and make recommendations as appropriate to management and/or Corporate People & Culture to improve P&C policies, procedures, and practices.

• Assists with and/or conducts investigations related to Grievances, MCAD/EEOC charges and other forms of colleague-related litigation.

• Facilitate effective training and development programs for colleagues. Ensure that all managers and supervisors are trained on the progressive…