Hospitality Training Specialist

Overview

Harvard Protection Services is a growing privately owned provider of high-quality security services in the United States. We focus on responsiveness, engaged leadership, and personal care for every employee and client. We support our employees, value their contributions, provide resources to be successful, and empower them to execute effectively.

The Account Training Specialist has accountability for the management, delivery, and maintenance of employee training for a specific location/portfolio. Partnering with recruitment and account operations leaders, this role ensures a seamless assimilation of new hires into the organization and culture with the goal of accelerating productivity and reducing turnover.

• Orientation Management & Delivery:
  Manage the end-to-end orientation program for assigned locations, including session coordination, attendance tracking, and facilitation; create a high-energy, engaging experience to maximize employee learning. Ensure training materials are kept up to date.
• New Hire
  
  Experience:
  
  Lead site tour and location familiarity to support assimilation; facilitate the badge access process and ensure new employees receive their badge in a timely manner; coordinate manager new employee week 1 pairings with supervisors to ensure a positive and productive week 1 experience; gather feedback from new hires, supervisors, and operation leaders on onboarding effectiveness, and redesign the approach as needed;
  
  complete week 1 skills evaluations and make recommendations to operations leadership on mitigation plans for employees not on pace to productivity.
• Training Delivery:
  Deliver training content and manage programs aimed at developing the direct labor workforce, including annual compliance training and supervisor/manager training; continually assess training needs and develop recommendations to increase location effectiveness and efficiency.

• 3-5 years’ experience in training, coaching, and developing frontline employees, preferably in the security industry
• Strong presentation and facilitation skills
• Ability to consult and collaborate, and also to self-manage
• Ability to multitask and adapt quickly to changes in work assignments
• Continuous learner with curiosity across a broad range of topics
• Big-picture thinker with strong attention to detail
• Superior administrative, organizational, analytical, and communication skills
• Superior client focus with the ability to connect and partner with a diverse group of employees and leaders
• Project and deadline orientation

Harvard Protection Services offers a competitive hourly pay rate with health & welfare, dental, vision, sick leave, vacation, and 401K enrollment opportunities.

About Harvard Protection Services
Harvard Protection Services maintains our long-standing belief that Employees First and Customer Service are central. Our Mission, Vision and Core Values are PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY, guiding expectations for all employees. We aim to earn our customers’ trust and provide a safe, secure environment. We are an employee-centric organization that empowers our team to deliver leading-edge service and solutions that create value for our customers.

Harvard Protection Services is an Equal Opportunity Employer/M/F/Veteran/Disabilities

Compensation: $25-$30/hr
• Full-Time