US Program Consultant

As a key member of our benefits team, you will play a role in achieving a Better benefits experience for our active John Hancock colleagues and former colleagues. We're looking for someone who is forward thinking, can solve complex problems, and is able to comfortably work with our colleagues and their families where appropriate.

The US Benefits Specialist is a member of the Global Health and Wellbeing Team focused on US Benefits Operations and Vendor Management, reporting to the Head of US Benefits. This role is responsible for US benefits program operations oversight and management.

• Manage benefits administration process, including managing our third-party benefits administrator and collaborating with internal stakeholders including Finance, Payroll and Employee Relations ensuring a favorable experience for our colleagues, retirees and plan participants
• Coordinate with our third-party benefits administrator to ensure benefits information is reflected accurately and being administered correctly, both throughout the year and in preparation for annual enrollment
• Coordinate with outsourced benefits administration vendor to ensure benefits data is managed accurately.
• Participate in vendor calls on service delivery and report on vendor performance.
• Collaborate with external vendors and internal departments to resolve any issues related to benefits administration promptly and efficiently.
• Management of benefits administrator including aiding in research and resolution of escalated member issues, conducting weekly calls as necessary to manage vendor operations, recommend plan changes or program enhancements based on organizational strategic goals
• Identify opportunities for benefit process improvement and partner with stakeholders to implement automation/enhancements
• Support program compliance, vendor performance tracking, audits and reporting
• Play a key role in annual enrollment planning, communications, and execution
• Manage and/ or perform ad-hoc benefits projects on behalf of the Global Benefits and Wellbeing Team as necessary

• 3+ years experience with US benefits administration
• Proven vendor management and relationship building skills

• Proven project management experience
• Experience with complex HRIS, payroll and vendor integrations
• Proficient with Microsoft Applications

• Experience leading benefits operations
• Experience in large multi-state organizations
• Knowledge of benefits compliance and regulatory requirements
• Experience with Workday

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 をご覧ください。

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、recruitmentまでご連絡をお願いします。

Boston, Massachusetts