Colleague Relations Specialist; CR Services

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Join to apply for the Colleague Relations Specialist (CR Services) role at Primark

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Colleague Relations Specialist (CR Services Focus) – US

Because we strive to put people first.

Culture, our way.

People & Culture at Primark

What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.

What You’ll Do as a Colleague Relations Specialist

In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:

CR Services

• Support the CR/LR Lead by owning the development, maintenance and facilitation of all CR training activities, including core training and ad hoc requirements; partner with the Talent, Culture, and Development CoE colleagues in-country on any local market training requirements
• Support the CR/LR Lead by serving as the subject matter expert for training / development programs that require CR input
• Support the CR/LR lead by owning the delivery of all CR training activities, including both in-person and virtual facilitation for core training programs as well as ad hoc programs as required based on business needs
• Support the CR/LR Lead by consolidating & analyzing CR data, including data management on exit interviews
• Support the CR/LR Lead by partnering with the Corporate Affairs Team and Internal Communications, Engagement, Community & Inclusion Team to ensure work products & programs reflect correct local CR nuances, legislation, etc.
• Support the CR/LR Lead by serving as subject matter expert for reward programs / materials that require CR input

Case Management

• Accountable for supporting and guiding on CR related concerns based on case load
• Partner with key stakeholders including P&C Business Partnering Team, Area Managers and Store Management to support great outcomes and bring matters to a resolution
• Be a trusted adviser and subject matter expert in supporting, coaching, guiding managers at all levels of the business, providing accurate and timely advice on all employee relations matters in line with our internal policies and procedures and consistent with good practice and employment law requirements including but not limited to: corrective action; capability (sickness and performance); flexible working; family leave;
  
  working time and probation cases
• Partner with P&C BPs to provide specialist guidance on complex Employee Relations matters, ensuring consistent application of policies and alignment with Primark Values & Behaviours and organizational values and legal standards.
• Foster strong, collaborative relationships with P&C BPs through regular communication, data insights, and skill enhancement initiatives to proactively address CR issues and support a positive employee experience
• Demonstrate excellent communication skills, both written and oral and be able to influence and impact colleagues at all levels
• Be proactive and creative in considering strategies and solutions
• Work collaboratively with other CR team members by sharing best practice and assisting with cases, as and when required
• Review CR documentation and provide feedback to stakeholders to ensure the content is clear, objective and legally compliant and manage this within the SLA timescales
• Provide regular employment law/ CR updates both written and in the form of live learning to clearly drive high standards
• Accurately and continuously update CR trackers
• Support the CR/LR Lead in providing timely and accurate responses to high profile employee relations queries
• Support senior managers in dealing with high profile CR cases, risk assessing situations, giving accurate and timely advice
• Liaise and escalate cases to relevant stakeholders on significant…