Talent Acquisition Operations Program Lead positio

Overview

Techno Smarts has a Talent Acquisition Operations Program Lead position with a client in Boston, MA.

The Talent Acquisition Operations Program Lead is a core role in supporting talent acquisition services. This position drives a wide range of TA projects and manages the organization’s core recruiting systems and data. It plays a central part in improving processes, ensuring data quality, and partnering with stakeholders across the organization to meet strategic goals. The role also sets standards for project execution and data governance to ensure scalable and consistent practices.

• Lead the end-to-end execution of talent acquisition projects under the direction of the TA Systems and Operations Manager, from planning and implementation through closeout and analysis.
• Identify and deliver process improvements that streamline workflows and elevate the overall candidate and recruiter experience.
• Serve as the central communication point for talent acquisition, keeping stakeholders aligned on priorities and core systems.
• Build clear project plans and timelines, track milestones, and surface risks and dependencies early with practical action plans.
• Create simple, reusable templates and playbooks so teams can repeat successful approaches across future projects.

• Administer and optimize the ATS, CRM, and related tools to meet business needs under the supervision of the TA Systems and Operations Manager.
• Ensure data accuracy and integrity in the ATS through routine audits and timely issue resolution.
• Build ad hoc and recurring reports on recruiting metrics for the TA Systems and Operations Manager.
• Document configurations, workflows, and change logs, and keep standard operating procedures current.
• Partner with IT and vendors on integrations, releases, permissions, and basic security controls to keep systems stable.

• Collaborate with cross-functional teams to deliver projects and align with organizational key results (OKRs).
• Under the direction of the TA Systems and Operations Manager, drive adoption of new processes and technologies within TA through effective change management.
• Maintain compliance with relevant laws and regulations across the recruiting process.
• Provide operational support to internal teams, resolve inquiries promptly, and escalate system issues as needed.
• Offer brief trainings and office hours for recruiters and hiring managers and gather feedback to improve tools and workflows.
• Embed accessible and inclusive practices in job postings, screening, and selection in partnership with People and Legal.

• Bachelor’s degree
• 5 or more years in Talent Acquisition, HR project management, or recruiting operations
• Experience running staffing programs or projects, ideally in a complex or healthcare setting
• Comfortable with ATS platforms, reporting tools, and recruiting metrics, with Brass Ring experience a plus
• Highly organized and detail-oriented, with a track record of managing competing priorities effectively
• Excellent communication and interpersonal skills, with the ability to collaborate across diverse stakeholders
• Strong Excel or Google Sheets skills, and familiarity with basic BI or SQL is helpful
• Experience with process mapping or workflow tools, and practical change management is preferred

Someone who can take the lead on immediate staffing needs while planning ahead. This is a hands-on role with room to grow into a broader operations leadership path. We are

looking for someone who enjoys leading, solving problems, and staying adaptable as priorities shift.