Deputy General Manager - Boston

Overview

Deputy General Manager role is responsible for ensuring a seamless and exceptional guest experience. In this position, you will oversee the day‑to‑day operations of both the beverage service and reception departments, ensuring that each guest is greeted with outstanding hospitality and that every drink is crafted to perfection. You will lead and motivate a dynamic team, collaborate closely with the General Manager, and implement strategies to drive revenue growth and operational excellence.

Your strong focus on quality, efficiency, and service will be instrumental in creating a welcoming atmosphere and setting high standards for guest satisfaction across all touchpoints.

Job Title: Deputy General Manager

Location: Boston

Reporting To: General Manager

• Manage daily operations for both the reception and beverage departments, ensuring seamless integration and high‑quality service across all guest touchpoints.
• Lead, mentor, and develop front‑of‑house and beverage teams, fostering a culture of excellence, accountability, and continuous improvement.
• Collaborate with senior management to develop and implement operational strategies, promotional initiatives, and service enhancements that drive guest satisfaction and revenue growth.
• Oversee budgeting, cost control, and inventory management for both departments, ensuring optimal resource allocation and adherence to financial targets.
• Ensure every guest is welcomed with professionalism and warmth, and that their beverage service exceeds expectations, creating a memorable overall experience.

• Minimum of at least 3 years of progressive leadership experience in hospitality, entertainment, or a related field. Proven expertise in operational management, financial oversight, and team leadership within fast‑paced, dynamic environments is essential.
• Proven ability to lead, mentor, and manage diverse teams in a fast‑paced hospitality environment, with experience in cross‑functional management.
• Demonstrated success in overseeing daily operations for reception and beverage services, with a focus on process improvement and service excellence.
• Strong background in budgeting, cost control, and inventory management, ensuring that financial targets are met while maintaining high service standards.
• Deep commitment to delivering exceptional guest experiences, with the ability to anticipate and address customer needs effectively.
• Superior interpersonal and communication skills, essential for effective collaboration with staff, vendors, and senior management.
• Solid understanding of hospitality trends, particularly in reception and beverage operations, along with relevant industry certifications or training.
• Skilled at quickly identifying operational challenges and implementing innovative solutions in a dynamic, evolving environment.
• Experience in developing and executing strategic initiatives that drive revenue growth, enhance operational efficiency, and reinforce the brand's reputation.
• Ability to consistently demonstrate F1 Arcade Core Values.

Team members must be able to perform the duties of that venue. Duties include sitting for short periods, talking via video conferencing and phone, hearing and manipulating objects, lifting up to 10 pounds constantly and up to 50 pounds as required, twisting and reaching frequently, working in hot then cold environments for extended periods, and frequent hand washing and sanitation. Ability to use knives, slicing equipment, and other food preparation equipment is also required.

F1 Arcade is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Salary: $85,000 per year