General Manager

Island Creek Oysters seeks to create incredible guest experiences that capture the spirits and ethos of a modern day oyster farm. The ICO guest experience celebrates the Island Creek way of life both on the farm in Duxbury, MA and further afield in Portland, ME.

Opening for Summer 2026, the newest extension of the ICO guest experience features a sprawling outdoor seasonal patio space located in the Boston Seaport neighborhood. This ICO experience will capture the best of ICO products (oysters! Caviar! tinned fish) craft beer, wine and cocktails accompanied by genuine, casual hospitality. The outdoor space will be operational April – October.

The General Manager reports directly to the Director of Hospitality. This is a year round, full time position with increased hours in the busy Summer months. In the winter, this person would work part time operational hours and be focused on preparation for the upcoming season. In the Summer, we anticipate 55-60 hours weekly, and in the Winter, we estimate 20 hours weekly.

This role will oversee all operations for the Raw Bar Seaport Boston, opening in April 2026. As the General Manager, this position requires the ability to help develop an operational plan for the large outdoor patio space, emulating current Raw Bar operations. This individual will lead hiring, training and team management, working to execute the ICO guest experience in a city format.

This person is responsible for day to day, high volume, hospitality operations with a strong focus on staff training and cultural initiation, organization, facility management, team communication and guest experience.

This role requires high level, organizational skills, the ability to juggle a wide variety of tasks, and the ability to not only be an effective manager but a team leader. Composure, resourcefulness, powerful EQ, and a passion for and knowledge of good food and drink are essential elements in the toolkit this person must bring to work each day to achieve their purpose.

• Work with ICO Duxbury team during implementation and buildout of both the outdoor patio space.
• Help to determine outdoor patio layout, to include equipment, service materials and storage solutions.
• Lead implementation and execution of the patio set-up, opening in Spring 2026.
• Understand and execute Raw Bar & Shop steps of service to lead overall Seaport operations.
• Recruit, hire and train hourly team members, establishing staffing pars and setting all schedules.
• Make sound decisions daily around patio capacity, staffing, set-up of the space, weather modifications to positively impact operations for guests and the team.
• Adjust appropriately for summer staffing, as opposed to shoulder season staffing.
• Execute training for all new hires, working within established training programs for Raw Bar roles.
• Execute ongoing training for the team.
• Coach and manage all staff in service, covering service, hospitality, product knowledge, set-up and breakdown.
• Ensure operational execution for all positions (Shucker, Tins, Runner, Host, Support) through oversight and management.
• Work in service, on the patio, in a high volume environment to create a great guest and team experience overall.
• Create and organize local events & experiences, to include live music, special events and partnerships.
• Pursue private event business, supporting all event leads and potential events.
• Oversee ordering for food, beverage and necessary supplies and conduct monthly inventory.
• Uphold all food safety and responsible alcohol service guidelines.
• Assist in maintaining all licenses and permitting.
• Act as key contact for guest questions and feedback.
• Work collaboratively with the Pros Management Team for the global good.
• Be a compelling leader, fostering a positive and collaborative work environment.

Lastly, we believe in personal and professional growth at Island Creek. Change and agility are parts of everyday life here. Every position is fluid and we believe the right person can grow to do amazing things.

Compensation will be negotiated with the candidate and includes health, dental and vision benefits, 401K plan with matching at 1 year, short and long-term disability insurance, and free oysters.

• Strong interpersonal skills
• Ability to effectively manage a large team of hourly employees
• Comfortable working alone/ large degree of autonomy
• Strategic thinking and creative problem-solving skills
• Strong written and verbal communication skills
• A willingness to do whatever it takes to accomplish the job at hand
• Highest level attention to detail/ organizational skills
• Ability to build meaningful and effective relationships from a satellite location
• Ability to prioritize/manage a variety of different tasks
• A good representative of Island Creek
• Ability to adapt to change
• Drive and ambition

• Meet established sales, labor and cost goals for the Seaport Operations