Housekeeping Coordinator

Overview

The Housekeeping Coordinator is responsible for ensuring the day-to-day operation of the housekeeping department in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

• Employees must, always, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Respond to all guest requests, problems, complaints and/or accidents presented through reservations, Trust You Surveys, letters and/or phone calls, in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction.
• Assist in coaching and motivating colleagues in the department.
• Assist in executing Standard of the Week training, using the steps to effective training according to Hotel standards.
• Maintain a regularly scheduled cleaning program (i.e. floor care, deep cleaning, etc.) and maintain a detailed checklist for each position.
• Assist in maintaining and controlling all housekeeping equipment.
• Assist in ensuring compliance with all corporate Risk Management standards (MSDS, Haz Comm, etc.).
• Assist in conducting monthly inventories of guest supplies, cleaning supplies, and operating supplies.
• Monitor rooms on queue throughout the day.
• Ensure that large guestroom turns are managed and organized efficiently.
• Ensure consistency with departmental opening and closing procedures.
• Maintain and boost employee morale by being present, positive and supporting the team.
• Inspect rooms daily and ensure that some rooms are inspected with housekeeping managers daily.
• Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotel standards.
• Assist in maintaining required pars of all Housekeeping and Laundry supplies.
• Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis.
• Ensure guest privacy and security by correctly following Hotel procedures.
• Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion.
• Assist in conducting pre-shift meetings for room attendants and housemen.
• Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available.
• Balance and clear room status daily; resolve any discrepancies.
• Work on housekeeping rooms reconciliation reports.
• Keep track of overtime and shift changes and communicate them to Assistant and Director of Housekeeping for Labor analysis.
• Update colleague labor hours in Dayforce.
• Monitor all VIPs and special guest requests.
• Assign rooms to room attendants following guidelines and procedures to abide by productivity and guest satisfaction.
• Coordinate all aspects of the ongoing implementation of the Hotel philosophy of service.
• Ensure checklists completed by public and house attendants are accurate.
• Hold the Room attendants to their standards of cleaning and credits.
• Assist in preparing employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
• Follow Hotel SOPs regarding purchase orders, vouchering of invoices and checkbook accounting.
• Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
• Ensure sign off of all Service Standards by Position competencies for Housekeeping staff.
• Operate communication devices and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio and telephone etiquette within the property.
• Monitor out-of-order, out-of-service, discrepant and showrooms.
• Must maintain constant communication with Front Office and Raffles Butler.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and other employees.
• Maintain and monitor "Lost and Found" procedures and policies according to Hotel standards.
• Maintain key control system for house keys.
• Focus the Housekeeping Department on their role in contributing to the Guest Service…