Front of House Service Attendant -Bell​/Door Attendant

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

The Atlas, Boston’s first-of-its-kind hotel, is where local connection meets global inspiration and hospitality intersects with thought leadership. Step into the future of hospitality at The Atlas Hotel. Join us at the ground floor of this brand-new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration—where every day is a first.

Responsible for welcoming guests in an attentive, courteous and efficient manner and providing the guest with a positive first impression. This role provides assistance into and out of the hotel as well as assistance with transportation needs. The incumbent assists with check-in/check-out processes and accommodates guests during their stay in an attentive, courteous and efficient manner while also making deliveries.

• Maintain a warm and friendly demeanor at all times.
• Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Constant communication and collaboration with sales team.
• Effectively communicate with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Listen to, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, including the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Effectively handle issues, including anticipating, preventing, identifying and solving problems as necessary.
• Understand and apply complex information from various sources to meet objectives.
• Carry a phone with a relay option at all times and operate mobile phones and relay/radios professionally, ensuring proper radio etiquette within the department.
• Cross-train in other hotel related areas and maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Identify VIP and special attention guests.
• Follow all Highgate Hotel S.O.P.'s and best practices.
• Understand and follow all Highgate Hotel policies and house rules; understand hospitality terms.
• Sign off of all Service Standards.
• Pick up, log and deliver packages; ensure assigned keys are returned at the end of the day.
• Announce departing shuttles and maintain cleanliness of motor entrance and front door.
• Ensure workspace is clean according to Highgate Hotel standards; keep personal work areas and guest facing spaces clean.
• Report cleanliness and maintenance issues…