Front Desk Agent

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

The Front Desk Agentis responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Monitor Queue Rooms throughout the day.

Address and resolve guest needsas they ariseand elevate to the manager as necessary.

Monitor and solve open folios daily.

Check in and check out guests according to Raffles standards

Assist with inquiries via phone call,emailor text message

Manage transactions and collect payments from guests, process refunds and petty cash, produce receipts

Responsible formaintainingand balancing of their bank float each shift

Process currency exchange as requested

Assiststo direct and walk guests to their destination in the hotel

Work with

HOTSOSfor guest requests.

Work with Alice to review guest itinerary

Operate radios efficiently and professionally in communicating with hotel staff.

Ensure the proper use of radio etiquette within the department.

Alwaysbeattentive, friendly,helpful,and courteous to all guests,managers,and other employees.

Monitor all VIP's and special guest requests.

Be familiar with all corporate sponsored programs, luxury programs, and the standards and procedures for each.

Alwaysmaintaina warm and friendly demeanor.

Must be able to effectively communicate both verbally and written, with alllevelof employees and guests in an attentive, friendly,courteousandservice orientedmanner.

Must be extremely professional anddemonstrategenuine and intuitive service.

Attenddepartmentalmeetings andtrainings.

Maintain regular attendanceper schedule.

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform.

Maintain high standards of lobby and front desk area appearance according to Raffles Standard

Maximize efforts towards productivity,identifyproblemareasandassistin implementing solutions.

Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

Must be able to cross-train in otherhotel-relatedareas.

Must be able to maintain confidentiality of information.

Must be able to show initiative, including anticipating guest or operational needs.

Perform other duties as requested by management.

Offer room upsell to guests when appropriate

Education & Experience:

Experience in a hotel or a related field preferred.

High School diploma or equivalent required.

Physical Requirements:

Flexible hours including overnight shifts

Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of forcefrequentlyor constantly to lift, carry, push, pull or otherwise move objects.

Ability to stand duringentireshift.

• Hourly Wage: Intro rate at $27.00- wage after 90-day probationary period at $30.00
• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Excellent Company benefits including medical, dental, vision and life insurance.
• Personalized development opportunities across Accor's extensive brand portfolio.
• Ability to make a difference through our Corporate Social Responsibility activities