Housekeeping Coordinator

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

The Housekeeping Coordinator is responsible for ensuring the day-to-day operation of housekeeping department in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

• Employees must, always, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Respond to all guest requests, problems, complaints and/or accidents presented through reservations, Trust You Surveys, letters and/or phone calls, in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction.
• Assist in coaching and motivating colleagues in the department.
• Assist in executing Standard of the Week training, using the steps to effective training according to Hotel standards.
• Maintain a regularly scheduled cleaning program (i.e. floor care, deep cleaning, etc.) and maintain a detailed checklist for each position.
• Assist in maintaining and controlling all housekeeping equipment.
• Assist in ensuring compliance with all corporate Risk Management standards (MSDS, Haz Comm, etc.).
• Assist in conducting monthly inventories of guest supplies, cleaning supplies, and operating supplies.
• Monitor rooms on queue throughout the day
• Ensure that large guestroom turns are managed and organized efficiently.
• Ensure consistency with departmental opening and closing procedures.
• Maintain and boost employee morale by being present, positive and supporting the team.
• Inspect rooms daily and ensure that some rooms are inspected with housekeeping managers daily
• Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotel standards.
• Assist in maintaining required pars of all Housekeeping and Laundry supplies.
• Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis.
• Ensure guest privacy and security by correctly following Hotel procedures.
• Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion.
• Assist in conducting pre-shift meetings for room attendants and housemen.
• Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available.
• Balance and clear room status daily; resolve any discrepancies.
• Work on housekeeping rooms reconciliation reports
• Keep track of overtime and shift changes and communicate them to Assistant and Director of Housekeeping for Labor analysis.
• Update colleague labor hours in Dayforce
• Monitor all VIP's and special guest requests.
• Assign rooms to room attendants following guidelines and procedures to abide by productivity and guest satisfaction
• Coordinate all aspects of the ongoing implementation of the Hotel philosophy of service.
• Ensure checklists completed by public and house attendants are accurate
• Hold the Room attendants to their standards of cleaning and credits
• Assist in preparing employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
• Follow Hotel SOP's regarding purchase orders, vouchering of invoices and checkbook accounting.
• Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
• Ensure sign off of all Service Standards by Position competencies for Housekeeping staff.
• Operate communication devices and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio and telephone etiquette within the property.
• Monitor out-of-order, out-of-service, discrepant and showrooms.
• Must maintain constant communication with Front Office and Raffles…