Assistant Director of Housekeeping

Job Summary

Assists in managing housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.

• High school diploma or GED; объцясь 2 years experience in housekeeping or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

• Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
• Obtains list of rooms to be cleaned immediately and list of prospective check‑outs or discharges to prepare work assignments.
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• Inventories stock to ensure adequate supplies.
• Supervises an effective inspection program for all guestrooms and public space.
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• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards Packopera Procedures.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding departmental goals to produce desired results.

• Uses all available on‑the‑jobਤੇ training tools to train new room attendants and provide follow‑up training as necessary.
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• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
• Schedules employees to meet business demands and tracks employee time and attendance.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently; disciplinary procedures and documentation are completed according to policy.
• Observes service behaviors of employees and provides feedback to individuals.
• Ensures employee recognition is taking place on all shifts.
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Participates in employee progressive discipline procedures.
• Review employee satisfaction results.
Participates in interviewing and hiring of team members with the appropriate skills.

• Sets a positive example for guest relations.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continous improvement.
• Responds to and handles guest problems and complaints.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award‑winning properties worldwide, The Ritz‑Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special…