Front Office Manager

Join to apply for the Front Office Manager role at The Colonnade Group
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This range is provided by The Colonnade Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$65,000.00/yr - $75,000.00/yr

Welcome to The Colonnade! Nestled among the city's finest shopping and cultural venues, The Colonnade Hotel is an independent hotel centrally located in Boston's historic Back Bay and features 285 stylishly appointed guest rooms and luxury suites. The Colonnade Hotel is known for its attentive service and unique guest offerings, including Boston's only Roof Top swimming pool. If you are a self-driven and motivated hospitality professional that loves having the opportunity to make someone’s day while leading a team, this could be a terrific position for you.

• The Front Office Manager leads the Front Office Team, including overseeing Guest Service Agents, Bell, and Door.
• This role also helps to efficiently check guests in and out of the hotel, and assists with any and all guest needs during their stay.
• The Front Office Manager reports to the Director of Rooms, acts as a coach and support for the Front Office Team.
• This key role effectively communicates concerns and/or related issues to all levels of management and performs guest service agent duties as required, including check-in, check-out, and reservations.

• Support and coach front desk.
• Complete shift check-lists as specified.
• Handle guest check-ins and check-outs and all special requests and challenges efficiently and in a friendly and professional manner.
• Run accurate room status reports in a timely manner and relay necessary information to affected departments and individuals.
• Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to affected departments and individuals.
• Print cashier reports and verify balances. Verify all banks and deposits accordingly.
• Monitor key control to maintain hotel security.
• Respond to guest questions regarding the hotel. Know the layout of the hotel including all suites, meeting rooms and all outlet locations and hours of operation.

• Applicants must be able to work a variable schedule including evenings, weekends, and holidays.
• Must have minimum 3-4 years experience in the Front Office of a luxury Hotel or similar.
• Knowledge of Opera system strongly preferred.
• Must be a reliable, detail-oriented, and organized systematic thinker.
• Must be able to lead and inspire a team.
• Must be able to prioritize job functions in order to meet deadlines.

Must be a self-starter with a great personality and strong skills.

Think you might be the right fit? We'd love to hear from you! We offer competitive wages, comprehensive benefits for full-time employees, and an independently run, family-owned iconic hotel. Must get along well with others and know that true happiness comes from making others happy! Elevate your career with a role at Back Bay's neighborhood gem Colonnade Hotel.

• Ability to stand for long periods of time and move frequently from area to area.
• Ability to bend, stoop, crouch, reach with hands and arms.
• Regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds.
• Must be able to stand or walk for an extended period or for an entire work shift in indoor environments.

The Colonnade values diversity, prohibits discrimination, and is an equal opportunity employer.

• Mid-Senior level

• Full-time

• Other
• Hospitality