Guest Service Agent DoubleTree Boston Bayside

Guest Service Agent – Full Time – Double Tree by Hilton Boston Bayside

Double Tree Club Boston Bayside, Boston, MA

Compensation: $25.00+ per hour

A Guest Services Agent is responsible for greeting and registering guests and checking them out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

• Greet guests and complete registration, including inputting information, confirming guest details, room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and ensuring guests know their room location.
• Assist guests with check‑out, ensuring rooms and services are accounted for, using the point‑of‑sale system, handling money, processing credit/debit cards, recording various payments, converting foreign currency, making change and processing gift certificates and cards.
• Demonstrate thorough knowledge of hotel information — room categories, rates, packages, promotions, local area, and general product knowledge — and answer guest questions.
• Use up‑selling techniques to promote hotel services and facilities, maximizing room occupancy.
• Respond to guest inquiries and requests, resolving issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

We seek individuals who embody Hilton’s core values:
Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.

• Hospitality – Deliver exceptional guest experiences.
• Integrity – Do the right thing, all the time.
• Leadership – Lead in our industry and communities.
• Teamwork – Collaborate across all levels.
• Ownership – Own actions and decisions.
• Now – Operate with urgency and discipline.

Key attributes we value include Quality, Productivity, Dependability, Customer Focus, and Adaptability.

Hilton is the leading global hospitality company, offering varied hotel brands and nurturing an environment that creates remarkable hospitality experiences every day. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team.

Double Tree Club Boston Bayside

Full‑time

Double Tree by Hilton

Guest Services, Operations, and Front Office