Lobby Ambassador

Join to apply for the Lobby Ambassador role at Compass Group USA

Salary: $23/Hr-$24/Hr

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning, and conference center management. Distinguished from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

As a Concierge, you will establish a warm, welcoming, and professional atmosphere for all clients, recruits, customers, and employees. You will be the first impression for all and will operate the switchboard as well as being the point of contact for all visitors, ensuring guests feel comfortable and secure throughout their visit.

• Welcomes and acknowledges all guests.
• Anticipates and addresses guests' needs.
• Thanks guests with genuine appreciation.
• Assists guests in all guest service matters including concierge requests.
• Monitors and processes visitor and registration requests utilizing a centralized email inbox.
• Escorts all high-touch clients to their meeting destinations.
• Promotes teamwork and quality service through daily communications and coordination with other departments.
• Develops and maintains positive working relationships with others, and supports the team to reach common goals.
• Ensures front desk work area is kept clean and in an orderly state at all times.
• Provides a professional, efficient arrival and departure experience for our guests while creating a memorable visit.
• Acts as the first point of contact for all activities and emergencies in the lobby, remaining alert at all times. Serves as point person, taking ownership of any challenges that may arise within the Lobby operation, resolving them, or following escalation procedures as required.
• Performs other duties as assigned.

• Experience in a client service / reception position.
• Computer skills including MS Office products (Word, Excel, PowerPoint, and Outlook).
• Ability to stand/walk for extended periods of time.
• Some college is preferred.

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA.

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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely,  or copy/paste the link below for paid time off benefits information.

Req : 1495334

Rapport a specialized division of FLIK Hospitality Group.

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Other

Industries:
Food and Beverage Services

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