Lot Attendant - Mass General Hospital

Overview

At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

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Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job‑related skills, experience, education or training, and location. The hourly base pay for this position is $16 per hour.

Work Schedule: The work schedule for this position is 8:00 am–4:30 pm and 8:30 am–5:00 pm shifts.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees can also enroll in the company’s 401(k) retirement savings plan.

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above.

The Lot Attendant is responsible for accurately collecting and reconciling revenue and parking reports while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Lot Attendant is also responsible, when stacking is necessary, for properly parking and retrieving guest vehicles while exhibiting standards of exceptional customer service. When required, the Lot Attendant upholds the site management team’s parking policy and procedures.

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

• Maintains pleasant, friendly and professional demeanor with all guests, location staff and co‑workers. Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor. Uses guest last name at all times when appropriate. (15%)
• Maintains accuracy and composure while under pressure. Uses salutation of the day and welcomes guests to the location. Uses proper Towne Park phone etiquette. Assists guests with directions and inquiries. Stands while serving guests. (15%)
• Provides information about surrounding area and main attractions to guests as needed. Protects guest confidentiality in accordance with HIPAA requirements. Maintains the security of customer financial and identifying information. (10%)
• Stacks vehicles when necessary using Towne Park standards for parking. Secures stacked vehicle keys. Retrieves a stacked vehicle promptly and delivers it to the guest(s) slowly and cautiously. Collects data in accordance with parking operations, if applicable. (20%)
• Collects and reconciles revenue accurately; furnishes receipt upon request. Accurately categorizes tickets for audit purposes. Completes shift report accurately. Follows all bank standard operating procedures. Operates equipment (register, gate, POS, credit card machine, etc.) competently. (20%)
• Obtains information about daily events and rates to be charged. Secures guest keys immediately after each interaction. Maintains claim checks and guest folio archives. Produces guest vehicle inventory for billing purposes. (20%)

Estimated time distribution: 100%

Education: High school diploma or general education degree (GED).

Required Licensure, Certification, etc.:

• At least 18 years of age and able to pass a criminal background check and drug screen.
• Valid driver’s license…