Director of Housekeeping

Director of Housekeeping

Requisition :

Category:
Housekeeping

Job Location:

US-MA-Boston

Property:
The Newbury Boston

Compensation Minimum: USD $99,000.00/Yr.

Compensation Maximum: USD $/Yr.

Compensation Type:
Yearly

Company:
Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward‑thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry‑leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Location:

The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston’s Back Bay is an iconic property originally opened in 1927 as one of the first Ritz‑Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286‑room luxury hotel with 16,000‑sq‑ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street.

The Director of Housekeeping is responsible for leading all aspects of the Housekeeping Department, including guest rooms, public areas, and back‑of‑house spaces. This role ensures the delivery of consistent luxury standards, a clean and safe environment, and an elevated guest experience, while maintaining strong financial controls and labor productivity. The Director of Housekeeping provides strategic and operational leadership to a large, unionized housekeeping team and works closely with Rooms Division leadership and other departments to support seamless hotel operations.

• Oversee daily housekeeping operations for guest rooms, public areas, and back‑of‑house spaces
• Ensure all areas are maintained to luxury brand and hotel standards
• Lead daily room inspections and maintain a consistent quality control program
• Inspect VIP and special‑request rooms prior to arrival
• Ensure accurate room status reporting and resolve discrepancies with Front Office
• Monitor out‑of‑order, out‑of‑service, and discrepant rooms and coordinate resolution
• Partner with Engineering on preventive maintenance programs and follow‑up on work orders

• Own housekeeping labor management, productivity standards, and scheduling
• Prepare staffing plans aligned with forecasted occupancy and business levels
• Monitor payroll, overtime, and productivity to ensure budget compliance
• Control departmental expenses including supplies, linens, uniforms, and contracted services
• Oversee linen and terry PAR levels, inventories, and loss prevention efforts
• Participate in monthly and quarterly inventories for linens, uniforms, and supplies
• Follow purchasing, invoicing, and accounting procedures in accordance with hotel standards

• Lead, coach, and develop the housekeeping leadership team
• Foster a respectful, accountable, and performance‑driven work environment
• Manage union relations in collaboration with HR, including coaching, corrective action, and contract compliance
• Ensure proper onboarding, training, and ongoing development of all housekeeping staff
• Prepare and deliver performance evaluations and formal feedback
• Conduct departmental meetings and training sessions on a regular basis

• Ensure housekeeping plays an active role in the overall guest experience
• Respond to guest concerns in a timely and professional manner and ensure…