Hospitality night ambassador

Hospitality Night Ambassador – citizen

M Hotels

Join us as a Hospitality Night Ambassador on our Boston team. As a key member of our 24/7 operation, you’ll greet guests, manage check‑in, serve food and drinks, support hotel operations, and create a memorable stay.

You will be more than a receptionist; you’ll be a multi‑role champion: customer service, concierge, barista, mixologist, kitchen helper, and safety liaison. Your shift starts at 11:00 pm and ends at 7:30 am (weekends required). You’ll help guests before, during, and after check‑in/ check‑out, ensuring flawless service.

• Welcome guests warmly as soon as they arrive.
• Assist guests at self‑check‑in kiosks (no front desk).
• Prepare and serve hot and cold breakfast, meals, coffee, and signature cocktails.
• Assist kitchen duties (dishwashing, cleaning, food handling).
• Act as a concierge, answering questions about the city and local attractions.
• Maintain living areas, canteen
  
  M, and food displays for the next shift.
• Respond to guest requests and facility issues.
• Handle reservations and the nightly audit in the PMS.
• Secure hotel operations overnight and hold keys during your shift.
• Respond to emergency situations.

• Excellent interpersonal skills; treat every guest like a best friend.
• Collaborative attitude, optimism, and positive energy.
• Analytical mindset—find simpler, bolder ways to solve problems.
• Empathy towards people and the planet; respectful of diverse viewpoints.
• Fluent in English (additional languages welcome).
• U.S. citizenship or lawful authorization to work in the United States.
• Ability to travel for training.

Night shift: 11:00 pm – 7:30 am, rotating flexible schedule. Weekends required.

• $32.59 per hour.
• Bonus potential up to 10 % monthly based on impact, guest satisfaction, and financial performance.
• Medical, dental, and vision benefits at very low employee cost.
• Life insurance and 401(k) plan.
• Free nights at any citizen
  
  M hotel worldwide (subject to business approval).
• Paid time off starting at 18 days in year one.
• Exclusive citizen
  
  M uniform and comfortable shoes by On Running.
• Meals and coffee (or tea) during shift break.
• Employee Assistance Program.
• Referral program—rewarded for bringing talent into citizen
  
  M.
• Opportunities to grow into hotel management roles.

citizen

M celebrates diversity and is committed to an inclusive environment for all employees and applicants. We are a proud Equal Opportunity Employer. We welcome and consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, neurodiversity, national origin, genetics, differently abled status, or age.

If you need an accommodation throughout the interview process or beyond, please let us know. We are happy to discuss supports that enable you to apply and interview successfully.

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M’s Applicant & Candidate Privacy Policy. You may request removal or deletion of this information at any time by contacting us. Your privacy matters.

Apply directly through citizen

M’s career portal. You’ll be reviewed by real people who want to hear about you beyond your résumé.