Quality Control

Join to apply for the 2026 Quality Control Staff role at Boston Red Sox

Department Overview:
The Event Operations Team at the Boston Red Sox is committed to creating a friendly, inclusive, and memorable experience for every fan that comes to an event at Fenway Park. Our team consists of five groups that work together to ensure our fans have an outstanding time. From Ticket Takers and Elevator Operators to Greeters, Ushers, and Quality Control, we collaborate to deliver the best possible experience.

The Quality Control team specifically ensures your experience, wait time for concessions, and the cleanliness of Fenway Park are at the highest standard. All groups work in partnership, and team members receive periodic evaluations to align with our standards.

Position Overview:

Quality Control Staff act as a liaison between all Fenway Park departments (Event Operations, Security, Medical, Fan Services, Aramark, Ticket Office, Facilities, etc.). The team conducts pre‑game ballpark inspections and in‑game walkthroughs, operates dispatch radio, logs concerns and complaints, and coordinates with other departments to resolve any issues that arise.

Prior to the start of the 2026 season, you will be responsible for completing all new‑hire, all‑staff, and TEAM trainings before your first day.

The hourly rate for this role is $16.50.

Characteristics /

Qualifications:

• Must be 18 years of age or older.
• Ability to work 65+ Red Sox games and 75% of concerts.
• Must be able to work weekends and holidays, including Saturday and Sunday events. Must commute to Fenway Park and have reliable transportation.
• Ability to work flexible hours including nights, weekends, and holidays.
• Ability to access e‑mail and enter availability from a smartphone or computer for Red Sox games and concerts.
• Excellent communication skills and ability to work in a fast‑paced environment.
• Prior customer service experience is preferred but not essential.
• Must report to the park 2.5 hours prior to game time and work until 30 minutes post‑game.
• Must be able to work outdoors under varying weather conditions.
• Typical home stands can last 7–10 consecutive days; employees will be on site for the entirety of their shifts.

We are committed to diversity and inclusion. All qualified applicants will receive consideration without discrimination based on race, religion, color, sex, age, national origin, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression, or protected genetic information.

• Entry level

• Full‑time

• Quality Assurance
• Sports Teams and Clubs