Asst. Executive Housekeeper

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Highgate is a leading real estate investment and hospitality management company with over $15 billion in assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30‑year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle, from planning and development to recapitalization or disposition.

The company continues to develop a diverse portfolio of bespoke lifestyle hotel brands and independent hotels, featuring contemporary programming and digital acumen. Highgate’s executive team of seasoned hospitality leaders partners with top ownership groups and major hotel brands worldwide.

Step into the future of hospitality at The Atlas Hotel, Boston’s first‑of‑its‑kind hotel. As Assistant Executive Housekeeper, you will ensure the operation of the Housekeeping Department in an attentive, friendly, efficient, and courteous manner, providing guests with high‑quality service and a clean, safe environment while efficiently managing expenses and maximizing service levels.

• Maintain courteous, friendly, and helpful interactions with all guests, managers, and colleagues.
• Respond to all guest requests, problems, complaints, and accidents presented through reservations, comment cards, letters, and phone calls in a courteous and efficient manner, ensuring follow‑up for guest satisfaction.
• Motivate, coach, counsel, and discipline all Housekeeping personnel according to Highgate Hotel SOPs.
• Ensure compliance to Standard of the Week training and other departmental training standards.
• Maintain a regularly scheduled cleaning program (floor care, hard cleaning, mattress flipping, etc.) and detailed checklists for each position.
• Assist in maintaining and controlling all housekeeping equipment and supplies.
• Assist in ensuring compliance with corporate Risk Management standards (MSDS, Haz Comm, etc.).
• Assist in conducting monthly guest supplies and cleaning supplies inventories.
• Ensure that large guestroom turns are managed efficiently and that consistency is maintained in opening and closing procedures.
• Carry a pager at all times and prepare daily room inspections and staff communication.
• Conduct pre‑shift meetings for room attendants and housemen.
• Respond to emergency situations using information contained in MSD sheets; keep MSD sheets current and easily available.
• Balance and clear room status nightly, comparing the P.M. housekeeping report with the PMS room status report and resolving discrepancies.
• Assist the Director of Housekeeping in inspecting VIP rooms prior to arrival.
• Ensure public areas, guest rooms, and back‑of‑house areas are cleaned to Highgate Hotel standards.
• Maintain key control, lost‑and‑found procedures, and a professional working relationship with all departments.
• Monitor work orders and submit to Engineering according to hotel procedures, following up for completion.
• Assist in preparing employee schedules according to business forecasts and payroll requirements.
• Maintain high standards of personal appearance, grooming, and compliance with Highgate Hotel standards.
• Participate in M.O.D. coverage as required and maintain regular attendance.
• Document all housekeeping inventories, supplies, and operational reports on a timely basis.
• Ensure overall guest satisfaction through attentive, friendly, and service‑oriented interactions.

• At least 2 years of progressive experience in a hotel or related field; alternatively a 4‑year college degree or a 2‑year college degree with 1 year of related experience.
• Supervisory experience required.
• Proficiency in Windows, approved spreadsheets, and word processing.
• Ability to work long hours; capable of exerting up to 50 pounds of force occasionally and up to 20 pounds frequently.
• Excellent verbal and written communication skills; capable of listening, clarifying concerns, and maintaining confidentiality.
• Strong multitasking and prioritization skills; able to work under tight deadlines.
• Attentive, friendly, courteous, and service‑oriented attitude toward guests and employees.
• Participation in required meetings and trainings.
• Maintenance of high standards of personal appearance, grooming, and compliance with hotel standards.
• Comfortable handling of problems, anticipating and identifying solutions as necessary.
• Ability to understand complex information from various sources to meet objectives.
• Capability to handle confidential information and perform other duties as requested by management.

Mid‑Senior level

Full‑time

Management and Manufacturing

Hospitality

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