Patient Services Coordinator II

Site

32 Fruit Street, Boston (Yawkey Center), onsite.

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, and check-out. Actual job duties may vary by department.

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Act as “Super User” for scheduling, registration and billing systems.
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions (e.g., surgical scheduling, schedule changes/blocking) at more advanced competency level.

JP100283 – Clinic/Practice Assistant II, grade 3, regular, full-time, day shift, 40 hours per week. Pay range $17.71–$24.94 hourly.

• HS diploma/GED

• Standing Occasionally (3‑33%)
• Walking Occasionally (3‑33%)
• Sitting Constantly (67‑100%)
• Lifting Occasionally (3‑33%) 20‑35 lbs
• Carrying Occasionally (3‑33%) 20‑35 lbs
• Pushing Rarely (≤2%)
• Pulling Rarely (≤2%)
• Climbing Rarely (≤2%)
• Balancing Occasionally (3‑33%)
• Stooping Occasionally (3‑33%)
• Kneeling Rarely (≤2%)
• Crouching Rarely (≤2%)
• Crawling Rarely (≤2%)
• Reaching Occasionally (3‑33%)
• Gross Manipulation Constantly (67‑100%)
• Fine Manipulation Frequently (34‑66%)
• Fine Manipulation Constantly (67‑100%)
• Vision – Far Constantly (67‑100%)
• Vision – Near Constantly (67‑100%)
• Talking Constantly (67‑100%)
• Hearing Constantly (67‑100%)

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.